Pristine Auction Don't Buy From Pristine Auction! They hide fees and their customer service is terrible! Phoenix Internet
I wasn't informed of a buyers premium which other sites do not have and therefore it would be unreasonable to assume you would charge this. As this was my first purchase and it wasn't made clear that $29.60 would be added to my winning bid as well as higher than predicted shipping and insurance.
These vendors ship helmets all the time, why wouldn't they know how much shipping would be? They are a business and they know their costs and should advertise exact amounts. This was not explicitly stated in plain terms before winning the auction or while bidding.
Hiding it somewhere in your user agreement and saying that I should have read the whole things won't hold water in an argument against me. If its not in black and white while bidding then that's just an attempt to hide it. I will not be using your Pristine Auction again for purchases when I can get the same thing on ebay for less without a buyers premium.
Also the Customer service is just terrible. They take forever and are just generally not helpful.