Complaint Review: Pristine Auction

I made a few purchases that was on the same ticket. I paid almost ****** in total for this single transaction of many that I have done. I took a day off work on the day it was supposed to arrive because I had to sign for my package. Later that day I checked the tracking number because I still havent received it and it showed delivered. I was ****** for a few reasons so I called them. They told me I had to wait a few days just in case it shows up. So I waited and waited and nothing ever came so I called back and the person on the phone said he would file a complaint with fed ex and someone will be in touch with me. I also filed a complaint as well with them because someone signed my name for me which is theft in my eyes. After a few weeks I never heard anything back so I called again and they told me to give the investigation another week or so then call back and if I still didnt get the package or a call they would process a refund or a replacement. So I waiting 2 more weeks and I call back and the gentleman this time told me he cant help me over the phone but he will email me shortly. It wasnt 2-3 minutes later I received an email stating there is nothing they can do because there policy is once it leaves them they have zero responsibility of the products and if they dont show up for any reason your out of the money and the product but its ok if I go spend more money on there site and chance I get the product. I have made a lot of purchases from this company and I have never had an issue until this one. I even made a purchase after this issue started because I thought they would make things right in the end. If I could figure out how to give them a 1 star rating I would and I will find out how. I believe someone should look into this company for possible fraud issues. How do I even know this package was even shipped even though I had a tracking number. They wont release my signature that was signed just my first and last name. I will be posting daily.