Complaint Review: Privacy Matters

I was looking at my bills and I have a monthly chage of 30.00 which I thought was the kids internet games.  I decided to google it and discovered it is a place called Privacy Matters. 

I obtained a phone number through their website and called them.  It asked for my member ID number which I didn't have and never did. A women got on the phone and I explined I have had charges on my credit card that I am unsure of what they are and I asked what they did.

She could not give me an explination of what there company does except I have been a member since March of 2008.  I am sure you can do the math.  I instantly got upset and asked that my money be refunded.  She told me she would refund the current charge of 30.95 and she would file a request for the aditional funds.

I called back again to see if there was another supervisor I could talk to that could explain how they got my information.  They proceded to tell me that I had gone to Intelius.com and did a free trial of their company.  What I learned is that these two compainies work together.  Share information.  I toldher I never signed up for this and I told her I never recieved any emails or mail from them she responded that it probably was in my junk. 

While on the phone with her I opened up my email and because I havent cleaned it I had about 15,000 emails and I showed nothing not even in Junk.  She apologized and said she would make sure to get the request over to Consumer affairs and I would get a response in 2 to 3 days.

This morning at 10 I got a decline letter.  With a nember on the bottom if I had any questions.  I called and got a voice mail.  It said we are here monday thru Friday 8 to 4.  Leave a message and some one will contact you in 7 business days!

You had the option to press 0 to speak with some one but it only disconnects you.  I called the main numbe and asked how I was so quickly declined but they cant return my phone call for 7 days.  I got no answer.