Complaint Review: Privacy Matters

After signing up to use this service for the first time, I got to a screen that said it had to "verify" my identity. It had 3 choices of questions, which involved my old loan accounts, credit accounts, and street addresses. A little too much to just "verify" my identity. When I left the website and tried to go back to it, there was no member login anywhere. After putting my info in again, I thought I would be redirected, but no. Even with the same exact information going through their system, they started another account with my name on it. So I have emailed their customer service and am now waiting for a worthwhile response, which I'm really not expecting to recieve.

Mike
De Soto, Missouri
U.S.A.