Complaint Review: Privacy Matters

Like the Roxbury, VT consumer who has filed a Ripoff report, I conducted a background check for my church, using Intelius. I paid by debit card. Within 1 week, there was a debit on my bank account from Privacy Matters in the amount of 19.95. In researching who they were, etc. my bank enabled me to trace them back to Intelius, who apparently provided PM with my card info.

After a futile process of trying to talk to a human being, since phone services of both companies are a "black Hole," I contacted the Better Business Bureau. Before the BBB could act, Privacy Matters had debited another 19.95 from my account, making it necessary for me to go through the inconvenience of canceling my existing debit card.

Hooray for the Better Business Bureau! They acted and acted quickly. As a result, I received a letter from Privacy Matters reps, Connie Zimmerman and Melissa Engh saying that on "March 10, 2008 I had punched the YES button on the Intelius screen and that action enrolled me in the Privacy Matter program!" Misses Zimmerman and Engh further state that, although this was really my fault, customer satisfaction is their number one priority. They cancelled "my account" and reimbursed me the funds that they had taken
from me.

No correspondence has been received from Intelius for the part they played in this deception.

Virginia
Memphis, Tennessee
U.S.A.