Priveco unfail return policies Internet
I ordered an adult toy from this site. I returned the packing box "unopened" to this company and asked for a refund. I was sent an email stating that they "did not accept returns of these products". Isent another email explaining that I had changed my mind about the product I had ordered and that it was returned "unopened"! I have ordered simolar products before and the companies I ordered from always accepted a return and offered a refund or exchange when the item(s) were returned "unopened". Priveco still refuses to refund my purchase price, even though I ordered a different item of the same catagory. The have offered me an exchange of equal or lesser value, but I already have the replacement I want. This "policy" of no returns or refunds on items returned unopened, (even for adult toys), is unfair. I will not order from them again!
2 Updates & Rebuttals
Ramjet
Somewhere,Michigan,
U.S.A.
What?
#3Consumer Comment
Mon, April 04, 2011
How can anyone, even for a second think they could return a vibrator?
I am actually amazed at the liberal policies of this company.
Tom Nardone - President, PriveCo
Troy,Michigan,
USA
I'm sorry for the trouble.
#3REBUTTAL Owner of company
Mon, April 04, 2011
I'm sorry for your trouble. When you run a website like Vibrators.com, your exchange policy has to be fairly strict otherwise people start sending you back used vibrators. That would be completely gross and I simply can't subject my employees to that. I think any person in America would quit a job that required them to handle vibrators that were sent in from customers.
So, in order to prevent this from happening the policy is that we do not allow returns or refunds. But we are committed to good customer service, so what do we do? We do offer a policy where we will, one time, send you a replacement product of equal or lesser value. This is the best policy in the business. No one matches it.
For your order, we adhered to this policy and offered you a free refund, we even pay for the shipping for these replacements.
If you could see this order from our point of view here is how it looks. You ordered a vibrator from our website (which offers free shipping on any order). We paid for a vibrator, paid for the shipping, when you refused it, we paid for return shipping. When that vibrator came back we had to throw it away (we don't handle them in any way) Then, you called and we offered to ship you another vibrator which we would pay for and we would pay for the shipping of that vibrator. You refused that service.
How this constitutes a rip-off, I will never know. If you can find another site that offers vibrators with a better return/replacement policy, feel free to order from them.