Pro-activ Solution rip-off - No refund as promised, they keep sending bills instead. Des Moines Internet
My wife and sister ordered their product. They decided to keep the first shipment. They later kept on receiving more, we called an said we don't want any more, and were given instructions to send it back, we did.
It has been more than six months and we still haven't received credit! They even send us the bill! They are very unprofessional, if they have such a good product, why don't they spare themselves the bad PR they receive for a measely $50+.
Edwin
Chicago, Illinois
U.S.A.
1 Updates & Rebuttals
Emily
Wichita,Kansas,
U.S.A.
Pro-Activ is not so bad
#2Consumer Comment
Wed, May 21, 2003
Pro-Activ packs a great product. After years of suffering from acne I broke the cycle with their products.
When you order the first package at the $50 rate you join a club where you get it every other month. For joining the club you also get some free gifts. I believe a masque is one of them.
When using Pro-Activ your face has to get cleaned out before it will improve. Or as they put it, it will get a lot worse before it gets better. A single package would scarcely have time to improve your face at all before it was gone.
My face cannot tolerate a lot of Pro-Activ product. I have to use it only at nights and sometimes only every other day at nights. They have extended my shipping time as distantly apart as I require. When I returned unopened packages that were sent to me in error they refunded the money to my account within a week. Then they made sure the same problem didn't happen again. When I stopped my membership because I needed to move they made sure everything was taken care of.
The rewards to my face are incredible. I look sadly upon people who have bad acne or pockmarked faces and wish that they would open up to the possibilities of this product. I have actually started talks with several people that I felt were open to it and gotten them started on Pro-Activ as well.
Obviously they were having an off day on customer service. Something didn't get recorded, etc. Keep calling and ask for a supervisor. Remain calm and just explain what is going on.