Pro Blen Pharmacy BBB Unsatisfactory Rating Rockwall Texas
Pro Blen Marketing has been sanctioned by the local BBB for not being a pharmacy and not being able to substantiate their advertising claims.
See below:
Name: Pro Blen Pharmacy
Phone: (469) 273-3395
Address: 2929 Newport Dr
Rockwall, TX 75032-5487
Website: www.problen.com
Original Business Start Date: June 1997
Principal: Mr. Jimmy McClintoch, President
Customer Contact: Mr. Jimmy McClintoch, President
TOB Classification: Vitamins & Food Supplements
BBB Accreditation: This organization is not a BBB Accredited business.
Customer Experience
Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to its failure to substantiate or modify advertising claims
On January 31, 2007, the BBB contacted the company about concerns the BBB had with its advertising.
The BBB asked the company to provide scientific substantiation for the claims that the company makes about its nutritional supplements, and the BBB asked for the company to provide licensing information that would prove the company could legally include the word pharmacy in their company's name.
According to the BBB Code of Advertising BBB Definition:
BBB Code of Advertising - http://www.bbb.org/membership/codeofad.asp
, "claims as to energy savings, performance, safety, efficacy, results, etc. which will be obtained by or realized from a particular product or service should be based on recent and competent scientific, egineering or otherobjective data."
On February 1, 2007, the company informed the BBB that they are not licensed by the Texas Board of Pharmacy. The BBB asked the company to discontinue the use of the word pharmacy in its name, but the company has not discontinued its use of the word.
The company was not able to provide scientific substantiation for its supplemental product claims, but the company did disclose that the products have not been evaluated by the Food and Drug Adminstration.
Walt
Plano, Texas
U.S.A.
1 Updates & Rebuttals
Jimmy Mcclintock
Rockwall,Texas,
U.S.A.
Pro Net Marketning the proud provider of the ProBLEN Pharmacy family of health and nutrional products.
#2REBUTTAL Owner of company
Thu, July 24, 2008
I am glad to be able to respond to the seemingly negative remarks posted by Walt concerning our company, Pro Net Marketing and the use of our trade name, ProBLEN Pharmacy.
First, before I address the use of the Dallas BBB's web information I would like to explain why I believe Walt has created the post. Walt is a disgruntled customer who certainly can post and say whatever he wants to. This began when we refused his refund request. Walt threatened and tried to extort a refund from us. Had he simply asked for a refund during the 90 day 100% money back period we would have been happy to give Walt a full refund as we have done, when asked, on every occasion during our 11 years of business. Instead of accepting responsibility for his negligence, (all he had to do was request a refund to receive one in the 90 day period) he threatened us and said he would do everything he could to hurt us and our good name.
Secondly, let me respond to the remarks posted on the BBB's website. In 2006 we did apply for membership with the greater Dallas BBB as a local business. During this time we were in temporary offices while we were building our new corporate location (which we moved into March of 2008) and did not have a physical storefront and thus did not qualify for the membership we requested. We withdrew our membership request and asked to be refunded the membership fees we had paid, and they did.
During 2006 while in the application process they mentioned that in Texas any business using the name pharmacy had to be a registered pharmacy to be a member of the BBB. We explained our company's name is Pro Net Marketing and ProBLEN Pharmacy is only our product trade name. It stands for PROfessionally BLENded PHARMACY (the science or profession of dispensing medicinal drugs). Our homeopathic formulas are exactly that, they are over the counter remedies (drugs)formulated by professionals in the medical, pharmaceutical, homeopathic and nutritional fields. ProBLEN Pharmacy is our product trade name, and not the name of our business.
I have checked all of our corrospondence with the BBB and found no requests for documentaion concerning our products, their ingredients or efficacy. I think the educated and informed consumer can find literally millons of documents concerning the ingredients we utilize and thier effectiveness.
Since we never completed the process it seems they left the file as uncompleted and/or unsatisfactory. I was unaware of this until now so I do thank Walt for bringing this to my attention. I called the BBB but they had already stop taking calls for the day (they stop at 3pm). I will pursue getting the information corrected, starting with our personal names.
I would ask the reader to please note that the BBB mentioned they have never had a complaint against us in the past 3 years or as a matter of fact for the entire 11 years. We have thousands of satisfied customers and also a few who requested refunds during the 90 day policy period and received them. I admit there have also been a few Walt's too, but none ever followed through with their extortion threats as he has. We are sorry it has happened, but I guess I should be glad that in 11 years this is the first complaint, especially since it is unfounded.
Jimmy McClintock
Owner/President of Pro Net Marketing and the ProBLEN Pharmacy family of health and nutritional products.