Complaint Review: PRO FLOWERS

i placed an order with proflowers.com. about 4pm my time.after i finished placing the order i see, they charged me $9.99 for express shipping, then $9.99 for saturday delivery 2/13/10, $2.99 for handling. there was no indication before ordering what the shipping and handling charges were.    after seeing the charges, within minutes i called proflowers to cancel the order.the girl (sofia) told me, no, that can't be done!  i said, let me talk to someone else.  i was put on hold for a bit of a while.  he (tim) told me your order was placed at 1:30 and it's too late to cancel it was already shippped out.  i said, today is 2/09 and i place the order just a few minutes ago, how does it say i ordered at 1:30?  and the order was already to be shipped out for a 2/13 delivery within minutes? anywayyyyy, he gave me a run around about the charges and how proflowers would have to eat up the extra shipping charges through ups blah, blah blah neglecting to say the order was coming to me on the east coast from california!!!!!! bottom line is, he refused to cancel my order, and my credit card was charged immediatly.  the order better be at least up to par, fore i will be back! anyone can bet proflowers will not last much longer ripping off people. ciao!