Pro Tel Long Distance Communications ripoff You can't contact them to cancel. Clearwater Florida
Boy do I feel stupid, but here goes my experience. I joined this company called Momswin and needed a good long distance provider. Well I received a call from a lady marketing a new long distance service stating that if I joined their service I would be able to talk unlimited for 39.99 a month (long distance) without changing my service provider. Well my hearing isn't good because I thought she said All Tell Communications. So they took me through the recording of verifying your checking account number and I thought it was legit.
Well I decided to go with Talk America and cancel Pro Tel (which I was told that I could cancel as long as I call their toll free number, when I called the first time I reached a recording prompting me to press 2 for long distance services, I pressed 2 and was on hold for almost 25 minutes. So I hung up. The next day, I had my mom try to call them and she reached the same recording prompting her to press 2 and was on hold for almost an hour. Then she tried a different option of pressing 1 and they referred her to another toll free number, which was disconnected.
Needless to say, I had to pay my Bank to stop payments on any checks that are automatically withdrawn for 39.99 a month. It is 26 dollars to stop payment on a check, but it's worth not having them withdraw every month out of my account.
I don't know what to do. The company was just a scam. I can't get my money back because I don't even think the address they gave me was real.
Diana
Ohio
U.S.A.
4 Updates & Rebuttals
Diana
Euclid,Ohio,
U.S.A.
they offered a refund
#5Author of original report
Wed, October 29, 2003
I just contacted Pro Tel and they offered a refund. Thanks to the gentlemen who gave me the phone number. Maybe it was good old incompetence, I don't know, but at least it is straightened out.
Diana
Euclid,Ohio,
U.S.A.
The number they listed on the paperwork
#5Author of original report
Wed, October 29, 2003
Just so you'll know. The number they listed on the paperwork was 877-844-4565 for customer service, and I was told to call this number in order to cancel my membership. If this is the not the right number, then they should not have given it to me. I have it in writing that they gave me this number.
I will try the other number tomorrow morning, and hopefully will get a refund, if not I will post another negative comment about their company.
Joseph
Clearwater,Florida,
U.S.A.
This is a ligitimate company
#5UPDATE Employee
Mon, October 27, 2003
I don't know where you got the phone number that you mentioned, but the correct number is 800-634-2979. The offer is ligitimate and anyone who wants a refund, gets it....no questions asked. I know because I answer some of the phone calls.
Robert
Wabash,Indiana,
U.S.A.
Get a new checking account
#5Consumer Suggestion
Thu, October 02, 2003
Wouldn't it be easier to cancel your checking account. New checks aren't that expensive and this eliminates any worry of them doing this in the future.