Complaint Review: Proactiv

I ordered a one time purchase of Proactiv in July, 2004. At no time did I sign up for a membership or have awareness of an ongoing additional purchases. In September, 2004, an unauthorized charge was posted to my credit card by Proactiv. I called customer service and they stated that whether I knew it or not, I became a member when I ordered the initial product. I asked them to remove the charge from my credit card (since I had not recieved any product recently) and to reimburse me for the $29.00 over limit fee and the $45.90 for product not even received.

Not only did they refuse to reimburse me for the overlimit fee caused by them, they stated that I would have to pay for shipping and handling. They stated that the website from which I had ordered the product made it clear that I was joining a club with ongoing required purchases. I returned to the website and was able to go through the fields without any awareness of this being a club.

Consequently, I called my credit card company to report a fraudulent charge (Capital One). The credit card company was great to work with and is placing an adjustor on the case. I am now going to send letters to the Proactiv company and to state legislators in Boise, Idaho (billing locale for Proactiv) and California (distributor locale for Proactiv). I am now being billed for 120.80 when I ordered a back in July for a one time product for 45.90 .

Frieda
Beloit, Wisconsin
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.