Complaint Review: Proactiv Solution (by Guthy Renker - Rodan & Fields)

Simple and straight to the point. I purchased Proactiv Solution as of 1/22/10. After nearly a month of using this, I decided this was not for me and went to cancel this membership right after the second billing. Proactiv Solution are scammers.  Not only did they not have a cancel option on their webpage for their customers to easily drop their membership, they make YOU work and wait for your membership cancel.  After many phone calls and hold times, I was able to get to a represenative where I had to keep pressing the point that I do not want this product anymore.  I was then transferred to an account specialist, whom then said my account was canceled and I will not be receiving shipments anymore as of 2/20/10.  My account was never canceled and soon received a bill of $109.58, which I do not owe.  An extra $20.00 was also charged to the second shippment! This is a fraud and a scam.  As of today, my account is still not canceled and they are still charging for the next months statement.  Avoid buying from this company at all costs.