ProCards Printing Bogus Business Duluth Georgia
I recently was told by Lance at Model Productions, that he,(Lance) had paid for my son's "photo cards" needed for his modeling contract. Lance instructed me to call this company Procards to find out when they would be shipping me the cards promised. When I first called, the lady told me that she didn't have my address so that's why they weren't shipped. That was 9/29/08. I gave her my address and she assured me that the merchandise would be mailed and I should recieve it within 2-3 days.
I never recieved it, so I called back on 10/3/08. The person I spoke with said again, they didn't have an address. I told them that I had called prior and gave them the address and was promised to recieve merchandise within 2-3 days.
Once again they promised to send it. On 10/13/08, I called back requesting a tracking number confirming that they had shipped merchandise. They put me on hold for several minutes and finally came back and said they would call me back within an hour.
About 4-5 hours later I called them back because no one ever returned my call, and they hung up on me. I immediately called back and they would not answer the phone.
Here it is 3 weeks later, and still nothing.
Pam
STANFIELD, North Carolina
U.S.A.
2 Updates & Rebuttals
Lipstick Kisses && Pink Highheels
Locust Grove,Georgia,
U.S.A.
Promising Product
#3Consumer Comment
Wed, December 10, 2008
I find this issue with this company extremely hard to believe! After doing plenty of research on this company before placing my order, I found NO negative issues! NONE! So, I took my agency's advice and went with this company to print my daughter's casting cards. Not only did I receive a top quality product but I received them in a very timely manner! Their customer service representive was so understanding to my situation... being as that I was on a time crunch with my daughter's contract expiration date approaching. They explained that they would take the liberty of contacting my agency and request that they place my daughter's contract on a permanent hold with the booking department. ProCards actually followed through with their end! I was impressed that they were so quick to handle the issue of my contract and print excellent quality cards for my daughter!! To read this story that this person has posted seems a bit far fetched from the type of service I received! I am sure without a doubt that this is a wonderful company! I plan to use them for all of my printing needs regarding my daughter's success in this industry!
Lipstick Kisses && Pink Highheels
Locust Grove,Georgia,
U.S.A.
Promising Product
#3Consumer Comment
Wed, December 10, 2008
I find this issue with this company extremely hard to believe! After doing plenty of research on this company before placing my order, I found NO negative issues! NONE! So, I took my agency's advice and went with this company to print my daughter's casting cards. Not only did I receive a top quality product but I received them in a very timely manner! Their customer service representive was so understanding to my situation... being as that I was on a time crunch with my daughter's contract expiration date approaching. They explained that they would take the liberty of contacting my agency and request that they place my daughter's contract on a permanent hold with the booking department. ProCards actually followed through with their end! I was impressed that they were so quick to handle the issue of my contract and print excellent quality cards for my daughter!! To read this story that this person has posted seems a bit far fetched from the type of service I received! I am sure without a doubt that this is a wonderful company! I plan to use them for all of my printing needs regarding my daughter's success in this industry!