Complaint Review: ProClear Water Solutions

We had ProClear Water Solutions install a water softener at our house. Initially Joey and Cayden came out to the home spoke to us. We agreed to pay for the water softener and the install. The day of install we expected Joey and Cayden to dig and install the water softener outside b/c we did not have a loop.

However, Joey decided he can place it in the garage and we agreed. We did not know. We trusted the process.

What happened here because we did not have a loop so the water softener install should have been placed outside the garage not inside the garage. When placed inside (we were not told anything by ProClear Water Solutions) the only line that can receive soft water is the hot water line.

After the install (3 hours) we noticed right away the instant hot water line was turned off. We called ProClear Water Solutions and Berkley had Cayden call us. He asked for a photo of the interior of the water heater he noticed the valve was off. So we turned it on.

After a few days and weeks we noticed our cold water in the home was turning into lukewarm water very quickly. We called ProClear Water Solutions several times and no one picked up the phone. Berkley chose to text us and after a while we realized texting was not getting us anywhere. What we needed is for Joey and Cayden to come and check out the issues. However, so many attempts were made via phone, texts, email to see if they could come back to check, resolve, or effectively manage to figure out why we were getting lukewarm water. Not one person came back to resolve anything! Beware.

Not one phone call was made to attempt to resolve anything.

We did not lease this equipment and we paid ProClear Water Solutions in full for our equipment. They (Caitlin Frederick) did email me back yesterday stating how they did not want a customer like us, they wanted their equipment back. When you pay in full for things it is not your property anymore it is our property. We paid ProClear Water Solutions in FULL. Caitlin Frederick’s reply to my email was unprofessional, tacky, rude and not effective. Caitlin Frederick stated they wanted to pull the equipment out and return our money we paid in cash back via cashiers check. The reply was rude with unwarranted statements that had nothing to do with the install of the water softener.

Sorry but that is not good enough, we are not allowing your employees back at our property when we tried so hard to get them back here initially to figure out what could have gone wrong. We did not ask to pull the equipment out! What a joke. After what has happened and the fact is ProClear Water Solutions could not offer a proper resolution or fix our issue we refused this route.

Our entire water system is messed up. All the cold water to the home is lukewarm water, hose bibs have soft water and hose bib water is lukewarm not cold. How amazingly unprofessional!

We ended up spending more money and contacting other professionals aka plumbers only to discover ProClear Water Solutions tied all of our lines to the water softener including our hose bibs!! We have soft water coming out of our outdoor faucets. 

Do we recommend ProClear Water Solutions? No. The professional opinions of plumbers , other water softener companies in Lubbock have told us the install is not done correctly. It would cost us $3500 to rewire the hose bibs.

ProClear Water Solutions did not offer us a resolution, they did not come back to the home to resolve the problems we faced. All they wanted is the equipment back when we paid for it. We paid them in full , in cash and their reply has been insufficient, unprofessional and rude.

Other professional opinions were made after this install and the facts are it was not done correctly and it needed to be installed outside.

Save yourself time, money and a headache. Not to mention rude emails from ProClear Water Solutions. It was a very poor experience. Do not recommend.

COMPLETE RIP OFF.