Complaint Review: Proderma

I came across this Pro-dermagenix when I was filling in a survey. It was based on 18-day trial basis. I only paid for S+H $4.49. I ordered it on 01/14/12 and was charged om 01/16/12. I read the Terms and conditions for this trial carefully so I wouldn't be charged after the end of the trial. It said the trial would start as soon as they billed me the S+H.  So a week had passed I still didn't get the product, then I called them, nobody answered. I might have gotten the wrong number. I looked at the phone number on my bank account then tried to call them again.

The waiting time was too long and I didn't want to wait. So after 10 days I still didn't have the product or email notification telling me they had shipped it I thought I would wait again within the 18-day trial period. I called on 02/02/12 to ask for the cancellation when I found that they billed me $89.95 for the product I never received. So I called and waited for 30 minutes before somebody picked up the phone. I asked them about the fee they charged and they said it already passed the trial period.

I told them I never got the product but they insisted they shipped it. I demanded the tracking number they gave me the ridiculous one. Then I called again and asked for a supervisor and asked for the refund of my $89.95. She said she couldn't because I didn't return the product. OH My, was I furious! I talked to a different person every time and one male representative told me they would give me the full refund and that he was processing it now and I had to wait for 2 billing cycle to get it.

I believed him and when I still didn't get my refund after 5 days I called again and another person told me they couldn't refund my money because I didn't return the product. Again I was so upset because I didn't get the product and didn't even know what it looked like. The product came on 02/09/12 the day after I talked to the supervisor. The package didn't have an invoice or  anything except one bottle of serum. So I arrange a refund by asking the company again the address.They told me to wait 15 days after I mailed the return for them to process.  As soon as I got the address I arranged for the return and mailed it on 02/10/12 and got me a delivery confirmation for precaution.

I know how this kind of company works. They would deny anything. I was so right! I called again after 2 weeks they told me they didn't get the return and that I sent it to the wrong address. Evil! I got the address from them! Oh well! I got so pissed they finally said, the girl named Anna said she was giving back my full refund of $89.95 and I asked for  the confirmation number. She said wait for 10 days before the money would show on my bank. I will see if this time they lied or not! But one thing I know, they are irresponsible company and try to rip you off when you're not aware!