Complaint Review: Prodigy Logos

I hired Craftive Logos (one of many names) to create a website and logo for my business and paid for 1 year of website maintenance.  I paid using my PayPal credit account. 2 days later I sent a second payment for 5 years of website hosting using the same method.

The process started out ok but a little slow. After about 6 weeks I was assigned a new Project Manager who didn't seem to know anything about my project or what I had paid for. He kept trying to sell me services that were part of my package. 

The layout for the website was slowly coming along and then we started working on adding the inventory. After a few weeks of sending back multiple pages of corrections multiple times, I decided to do the inventory myself. I was able to add about 400 items in less than 2 weeks. Once completed, there were still several somewhat major parts to be completed but my manager was clueless.

After being told numerous times that these items were completed when they clearly were not, he called me advising he was going on vacation for the Christmas holiday and wanted to get the site completed and live before then. Furious about his implications that I was the delay, I told him there's no way he was capable of completing it in 2 weeks and that I wanted a new manager. Manager #3 was no improvement.

I was still told repeatedly over the next several months that tasks were completed when they weren't. I was told at least a dozen times that the payment integration was done and then they ask me for the key codes they needed to complete it. It seemed as if they had never done it before. It was the same with other tasks as well.

Several times, after being told something was completed, they eventually figured out that what they said they could do was not going to work. I had to completely change the payment process, the shopping cart, and then they wanted more money to add PayPal. Again it seems as if they have never done these things before and were not familiar with my project. 

Once everything was complete and my site was live for testing, it went down. They needed more money for the WordPress update, as well as the Google Security  Certificate and the Chat Function that I didn't even want. They neglected to mention any of these additional costs at any point over the previous 12 months. 

Another $500 later, my site was live and functional. A couple of weeks later, I called my manager about a small issue and basically get yelled at. He tells me we completed your website so whatever the problem is you need to take care of it. Apparently he was unaware I had paid for 1 year of maintenance and again I had to provide proof of what I paid for.

After being live for 5 1/2 months, I get a call from yet another manager, telling me I never paid for hosting. I send him my PayPal receipts and did not hear back. I assumed everything was fine.

A couple of weeks later, I received a call from a potential client who informed me my site was not working. I called my manager who again says I never paid for hosting. He says the company I paid is not their company and they don't accept PayPal. Obviously they received the money for the website and I used the exact same payment method. He insisted that I paid some other way.

I then sent him the invoice emailed to me by my 1st manager. He says it's fake and the manager never sent it to me. He then sends me a fabricated invoice with the wrong dollar amount and dated 8 days before I ever contacted their company.

I went on to the Prodigy Logos website and asked the representative in the chat if they accept PayPal for services and was told yes. Now I am out $3200, I have no website, and they want $800 to transfer my site to a new hosting server.

This report really just highlights the major issues. The 13 months I spent working with this company were a stressful nightmare and took a lot longer than it should have. I spent so much money on storage for my inventory without being able to do business that I could barely afford to do any advertising.