Complaint Review: Product Advance

I was sold on this company building a new website for me at first, after all Brandon ( Sales Manager- Owner) He just said all the right things... 

This is what I experienced  :

I hired Product advance and payed $1650
I received the first draft 10 weeks from the time I hired them ( late)
The layout was boring, simple and not at all following my design interview...
the logo looked like child's play ( both attempts)
Wrong pictures and write up where uploaded ( the tutor said don't worry you can change anything to your liking)

Yes - however I paid $1650 for what?


Product Advance provided only 10-15% of actual website build up, I did the rest. What you see when you look at ToDoListKeyWest.com is the result of my creativity and work.

After many grievances, delays and frustration I got my website competed,..
I tried working with the ticket system however it takes 2-5 days to receive feed back.
When I called the office only Brandon would answer and that was  2-3 days out of the week. 
There is no 24/7 customer service available 

I came to the decision that I could not use their hosting services because of all the problems and delay ( 1 year was included in my package).

I asked to transfer my website to a new hosting service  (((REDACTED)))

It is ONLY than that Brandon told me that my website will only work on their platform !?!

WHAT?

I paid them $1650 to build me a  professional website,...  that's it.

This company withheld basic information in order to gain my business. 
I asked them for a refund they denied, 
I had an attorney submit a letter on my behalf to motivate a refund, they denied and tried to say I was harassing them.. 
Keep in mind I am in Oregon and their offices are in South Florida.

After 6 months of back and forth I decided  it would cost me to much more to fly, get lodging and pursue a lawsuit,... so I moved on. 

My solution :

* I bought 3 year hosting from (((REDACTED))) $300 ( Product advance $200 a year)
* I purchased my website theme for $45
* I hired WordPress Live for 2 months to help me rebuild my website ($149 a month, cancel anytime and rehire anytime)
* I have full ownership and control of my website
* Bluehost has 24/7 live person Customer Service ( great !)
+ ticket system, email

What I found out in the process of rebuilding my website is that, I never had full control or ownership of my website with Product Advance.
I was locked out of my website cpanel (control panel),..
This way whenever I would need any new apps or addon put into my website,... I would have to pay Product Advance an inflated $$$ to get the app or addon.

So I recommend (((REDACTED))) my friends, 
Best of Luck !

Sincerely,

ToDoListKeyWest.com
Personal Key West Vacation Concierge