Products For Life Part of Nielson Group Radio ad for $2000 worth of grocery certificates Unknown, Nationwide
Heard the ad on the radio. "Get $2000 worth of grocery certificates free." The ad claimed that the certificates would be tracked by the company to discover grocery shopping habits. When I called the toll-free number, the salesman, Nick, was giving the hard sell, first checking to see if I qualified for the offer. What do you know? I did. He took my name and address and said that it would only cost me $19.95 for shipping and handling and I would get the $2000 worth of certificates. He kept pushing for my credit card number. I asked for the name of the company (so I could check RipOffReport.com) and he said I couldn't qualify for this offer again if I called back. He asked for my address a second time and then asked for my credit card or debit card number again. I refused to give it to him and then he got rude and said I was wasting his time.
1 Updates & Rebuttals
UB - Products For Life 2011
United States of AmericaPFL GC Program
#2UPDATE Employee
Tue, October 25, 2011
Sorry for any confusion,
Since our floor has taken over the PFL Customer Care we have dealt with over zealous Sales Agents in other centers and allowed them to look for work elsewhere. As a Supervisor I pushed to provide clear policy to protect both the customer and the company. Any misleading information by any of my agents caused them to be looking for work somewhere else. I am apaulled to see the many reports of poor care and wish to respond to some of these issues if I may.
Unless I know it is broken, I cannot fix it. So these reports are taken very seriously by me during this time of research. Thank you for your time.
Often the sales number is totally different than the customer care. This seperates the ablity of the customer care agent to respond directly to a report of poor care that day from them. The roster of reported agents is watched, yet this is after we are told the issue already exists. Sorry.
"grocery certificates free" Is incorrectly heard. These are not certificates or vouchers. It is a Postal version of groserysavers.com access. Please feel free to check the website.
Customer Care often finds there to be a difference in what is heard and what is actually said. You will find that Customer Care, unlike the reports of Sales, will ask for customer agreement in what was said and understood to be so before continueing the call. Agents that do not do so are either improved to do so, or not further with us. In Customer Care you may discontinue at any time you wish. We strive to resolve issues in a firm professional manner making the one call the only call needed. Ask any questions. In the event the agent has not been able to answer your question, they may even ask for a good callback number to resolve the issue for you.
"the salesman, Nick, was " He is no longer with us. Nick showed up on the report and failed to comply in modification of manner of calls.
I am so sorry for the manner in which Nick treated this customer. I agree. I find it unacceptable as well. We have allowed Nick to look for work elsewhere.
The team of agents working in Customer Care will listen to you. The agents in Customer Care will resolve the issue as best can be done. Fact.
Supervisor calls are often unable to solve issues because the full access and power to do so has been given to the agent, not the management. Most managers cannot bring up an account.
Our Customer Care agents also take compliments called KUDOS calls. Just in case one impresses you. Talk with both agent and manager together to let them know they did it right.
Bob Benson
Care & QA
Products For Life