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  • Report:  #566706

Complaint Review: Proflowers.com

Proflowers.com deceptive shipping practices, ripoff, did not let me cancel order as advertised Internet

  • Reported By:
    Scott — lowell Massachusetts United States of America
  • Submitted:
    Tue, February 09, 2010
  • Updated:
    Tue, February 09, 2010

This website uses deceptive practice for shipping charges.  When you place order, this is what they tell you about shipping charges:

Standard Express Delivery
 From $4.99 to $14.99

Additional charges:

   
Rush Delivery
From $4.99 to $9.99
Priority Rush Delivery
$9.99
   
Guaranteed Feb. 14 Delivery
From $14.99 to $19.99
Guaranteed Feb. 12 Delivery
From $4.99 to $9.99
   
Morning Delivery
$9.99
   
Promotional Vase Shipping
$1.63
Care & Handling
$2.99
   
Alaska/Hawaii Delivery
$19.99
Same Day Delivery Click Here to see Florist Delivery Options
Sunday/Holiday Delivery** Click Here to see Local Florist Delivery Options
International Delivery Click Here to see International Delivery Options


   
Saturday Delivery
 From $9.99 to $19.99
Monday Delivery
 $9.99
Tuesday Delivery
 $4.99



Nowhere do they give you exact charges.  Now, Standard delivery is $4.99 to $14.99 and Saturday delivery is $9.99.  Therefore, I assumed charge would be $4.99 ($14.99 must be for Alaska or Hawaii or some other special place?). 

When I got to the very last screen, and I was in too much of a rush and hit purchase, I saw that they charged $9.99 and $2.99 handling.  Therefore, almost $15 for shipping.  You know, my flowers cost almost $50.  I would have got these locally and supported my local florist versus getting this "special $29.99" deal off the internet.  THAT IS WHY I'M SO UPSET AT PROFLOWERS.  Do yourself a favor, avoid these guys like the plague.  I called them immediately to cancel and they wouldn't oblige.  They gave me an email address to contact.  When I got that email, it was a joke.  It stated that the handling charge was there to ensure the delivery was perfect......
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