Complaint Review: Progress Residential

 DO NOT RENT OR BUY FROM PROGRESS RESIDENTIAL DALLAS. Details Below if you feel like reading a long review: Firstly, Progress has absolutely horrible service, from the Real Estate Agent and Managing Broker to the call center service team. Angel Wiggins, Denise Frank, Robert and others in that office have no idea what is going on. Their office is an absolute joke (clutter everywhere, unprofessional), their customer service is all but nonexistent, and they truly do not understand their jobs. Every time I call in (and trust me, it's quite a bit) I wait on hold for AT LEAST 10 minutes. When I finally get to speak with someone, they either do not know what I am talking about and need to "ask their manager" or they are abrasive and rude to my inquiries. As a first time home renter, I felt completely lost in the process and they were absolutely no help. Of course, they're very quick to assess late fees and any other "convenience fee" they can justify. Additionally, their maintenance staff is highly incompetent. My AC unit stopped working in the middle of July in Texas, and when I put in a work order, it took their staff over 36 hours to get out to my property. Then, the maintenance guy took one look at our AC, spent about 15 minutes around the house, and proceeded to tell me "nothing was wrong" (It was 87 degrees in the house). I had to call a 3rd party who immediately found the issue and fixed it. You'd think Progress would not hesitate to reimburse me for failing to uphold their end of the lease to provide a temperature controlled dwelling, but of course not! They "credited me" for the days I did not have AC - which was about 100 dollars less than what I actually paid for the AC repair! Finally, they try to sign you up to bundle your utilities in with the rest of your rent payments. DO NOT ALLOW THEM TO DO THIS! I was charged almost 200 dollars in JUST electricity charges for about 15 days of service. Their rates are absurd, and they seem to have NO IDEA. I switched to my own electricity provider and my charges dropped 100%. Progress Residential is everything but a scam. I will never rent or buy from them again, and I will absolutely tell everyone I know to do the same. I am so upset by this entire debacle that I broke down and actually made a Yelp account to post this review. Do yourself a favor and put this Dallas Branch out of business. Its really quite laughable that they are allowed to call themselves "professionals". Get your stuff together, Progress. You're a joke.