Complaint Review: Progress Residential

Hi, I have been a renter of the same property in Grayson, GA since August 2014.  My rent has increased 13% since I rented the property.  I'm a single mom, and asked if they could consider being more reasonable with me with this recent 9% increase...and they just don't care.  So, at first I was not going to complain, I'm a business owner and thought, okay, I'll just have to accept it is what it is...however, I have a second recent issue that necessitated me to comment. I have never made one late payment ever...and the weekend of July 4th 2017 I was out of town and thought I made the payment on time.  Appears their records show I made the payment on 7/4. I didn't agree, but accepted the fact maybe I made a mistake.  However, the late fee is 7.8% of my rent ($132.60), completely ridiculous when I have never once made a late payment.  I called and was told since the computer shows the payment on 7/4, there is nothing they can do.  I asked for a manager, and Kaylee(Kailey) said she was my account manager and there was no one else to talk to about this matter.  I asked for the spelling of her name several times, and she was rude and hung up.

One final complaint, but want to give accolades to the manager who did reach back out to me to resolve matters (Mark) - I had repairs to some areas within the house, the maintenance man used my own towels to wipe off grout and left a mess behind, in addition to leaving a charged power drill on my children's lego table.  They are lucky I didn't sue them. It makes me sad to have to complain about all of this at once, but I want others to know what they are getting into when renting from Progress Residential.  I will never ever rent another house from them, and even though I just signed the new lease I will take this year to carefully find a new residence and make sure everyone I talk to knows they don't care about their renters, only the bottom line.  :-(