Complaint Review: Progressive

7-21 hit a sumerged object at full speed, hit it hard enough to shut down the motor, got it started and limped it to the dock. When i got to the dock found out that my reverse was gone. Dropped boat of at dealer to check it out. mechanic calls me 8-7 and ask me what the heck i hit {never told him i hit anything} tells me the gear case is shot {reman $2100} i call my agent and file a report. 8-8 get a call from the inspector to let me know that SHE is going out to look at my boat. 8-9 she calls me back and tells me that she is writing up a estimate for repairs and she will call be the next day. 3 days go by and no call. I call her and she wont return my calls, call my agent and he tells me that she is still working on it and she always returns calls. leave for vacation for a few days.  get back home and am driving by the dealer so i stop in to see how repairs are going. they have not heard a word from my insurance. I start calling from the parking lot and know answer and know body will call me back. I finally get her to answer and she tells me her boss has my claim so i get his number and call him. The boss is looking at the pics that she took and tells me it wont be covered because its wear and tear. I asked if they can send another person out to look at the boat  for a second opinion and he tells me no. We had a polite conversation  wright up till the point that i asked him if he was a boat mechanic of if she was, he gets a attitude with me and tells me that the boat dealer and i are in this togeather trying to get a claim { first time my boat has ever been to this dealer} and that maybe my mechanic does not know what he's talking about thats when i got a attitude. After he hung up on me i went back inside and had a talk with the mechanic and let him know that they are dening my claim, thats when he shows me 3 other lower units that the same guy denied there claims also saying its where and tear, one of the props had all 4 blades bent the wrong way. As off today i have been calling them everyday and know calls back. The dealer calls me this afternoon and tells me that the brp evenrude/johnson service rep showed up at there shop for a vist they asked him to look at my lower unit and tell them whats wrong, less than 5 min he tells them that its impact damage. So i guess i will be back on the phone with these idiots tommorow next step is for me to hire a marine surveyor with my own money. I think that a mechanic with 30 years ex. and the service rep for johnson may know what there talking about. Just my 2 cents on progressive

Well I called them all day again yesterday and no answer, about 300 the boss calls me back. I ask him where do i go from here and he tells me they are done with it so I told him that they need to step up and fix the boat and that they never had a problem cashing my checks. Well here we go again with the normal wear and tear BS. He tells me that the shaft is not bent so thats why that wont cover it. Well we go round and round again then I asked him how the prop got spun of the bearing and Wait for it he says well thats from impact damage. Now it just shoots out of my mouth and I had to tell him that he is a #%&^* idiot. Then he pulls this out of his @##$ that the gears were not installed correct {first time i have heard this one} I let him no that i bought the motor new and the gear case has never been opened. Anyway I told him i was hiring a marine surveyor and a lawyer and thats when he gets the attitude again and tells me to do what I need to do. Well just before we hang up I tell him that the service rep was in and looked at my motor and says its impact damage then all of a sudden he has a change of attitude. I just left it at that and hung up.   Well today I called the surveyor to find out some info. at the end of our conversation he asked me what insurance I have so I told him and says oh so your dealing with I not going to put there names on here but he already knew about them so maybe there is still hope. My dealer called me today  to let me know that they were back in looking at the boat and wanted to know what the service tech had told them. It should not be this hard..

Well as of today i am giving up. I hired a marine surveyor to check the lower unit and progressive hired one also. They both agreed that the damage was done from impact damage then there surveyor throws in that it "MAY" have been from more than one impact. I call my progressive agent that I am dealing with and he tells me that its not covered because it "MIGHT" have been more than one impact. What happened to normal wear and tear,bearings installed wrong, Anyway the next step is to hire a umpire to set down with the surveyors and what he decides is it. Thats gonna cost another $600 dollars. I was also informed that if he rules in my favor that they will only pay for half the repairs due to the motor being 12 years old, well repairs are $3300 i have spent $325 on the surveyor, it will cost me another $300 on the umpire then my $500 deductable its not worth it to break even plus my boat storage that I am paying is not cheap and they want their money if the boats there are not. Anyway I have sent this link for this post to my agent and I also attached it to the other progressive post on this site so maybe somebody else wont go through this. Now that this is over i wont you guys/gals that have progressive and use your boat at the coast from Port O-Conner and south these are the 3 folks that you will be dealing with if you have a claim. These folks have lied to me at every turn the worst customer service I have every dealt with, wont call me back for days. Anyway the parts are on order and I should be back on the water soon.........

Well I just called progressive to cancel my policy and now somebody cares, she tried hard to get me to stay, they want me to talk to somebody in charge in the claims department tommorow that should be funWell it just gets better all the time, I get a call and when I answer the guy says this is progressive and I was asked to call you{never says his name} well I explain the problems that I have had and start naming names and then the guy stops me and ask me

"so whats your complaint" at this point I tell him to have a good day and we hang up. I had the call on speaker so my wife could here and the whole time I am talking she is laughing at me. After I get of the phone I ask her whats so funny, she pulls a paper out that she has been keeping notes and phone numbers on and looks at the number on my phone and tells me that I was talking to the head Idiot that we have been dealing with at the coast. Anyway we had a good laugh and its over.. My brother called to cancel his policy yesterday and when they asked him why he told them about me so now they want him to talk to a regional manager today...