Complaint Review: Progressive Insurance

I had signed up with Progressive auto insurance in February 2014 after I bought a new house and needed auto insurance. The sales representative indicated that my home insurance rates would be lower if I bundled the two services, so there I was.

At the time, the sales representative also offered the Snapshot device as a way to lower my auto insurance rates. I was assured that if I qualified for a discount my rates would go down, otherwise they would remain the same. I assumed that the discount was a scam, but agreed anyway since I figured what the harm.

During the first 6 months of service my bill was approximately $65 a month for 2 vehicles. This was agreed upfront and I was completely ok with this amount. Around month 5, I was told the snapshot collected enough information, I was getting 0% discount, and I needed to send the device back; again 100% ok and expected as part of the scam.

The part I have problems with is that come month 7 I received the renewal letter and the bill has increased to $95 per month; over a 30% increase in a single 6 month period with the company. This goes against everything advertised about the product and is fradulent activity on their part.

I expect nothing back from this monolythic service provider. Just wanted to make sure everyone knows to beware of this device, they will most certainly jack up your rates if you stop quicker than they like, or if you drive during normal rush hours.