Complaint Review: progressive

OCTOBER 6 2001. I WAS DELIVERING PIZZA FOR A LOCAL PIZZA SHOP WHEN I WAS ATTACKED,ROBBED AND BEAT WITH A CLUB BY SEVERAL INDIVIDUALS.

I HAD A GRAND MAUL SEIZURE AS A RESULT OF THE HEAD INJURY JUST BEFORE EXTENSIVE BRAIN AND RECONSTRUCTIVE SKULL SURGERY(TITANIUM PLATES) TO HOLD MY SKULL TOGETHER.

AS A RESULT OF THIS INCIDENT I WAS NO LONGER ALLOWED TO DRIVE.

NOT MUCH LONGER AFTER I WAS RELEASED FROM THE HOSPITAL I RECIEVED A BILL FROM PROGRESSIVE FOR APROXIMATLY $200.00. WHEN MY PAYMENT WAS NORMALLY AROUND $100.00

I CALLED TO QUESTION THE AMOUNT. SHE SAID IT WAS THE BALANCE REMAINING ON THE ACCOUNT.

I EXPLAINED TO THE WOMAN WHAT HAD HAPPENED TO ME. SHE TOLD ME TO JUST SEND IN HALF OF THE PAYMENT NOW, AND THE NEXT MONTH I WOULD RECIEVE A BILL TELLING ME TO PAY THE BALANCE WITHIN A CERTAIN AMOUNT OF TIME.

I ASKED IF I WOULD BE CHARGED ANY FEES SHE SAID NO SO I SENT HALF.

DECEMBER 28TH I RECIEVE A NOTICE THAT MY POLICY WAS CANCELED ON DECEMBER 21ST THE LETTER WAS DATED THE 24TH.

ALONG WITH A BILL THAT SAID I OWED $163.97 $60.00 OF IT WAS LATE AND CANCELLATION FEES.

I COULD NOT UNDERSTAND WHY I WAS BEING CHARGED ALL OF THESE FEES SINCE I SENT IN HALF OF THE PAYMENT LIKE SHE HAD SAID.

SO I CALLED AND THEY PRETTY MUCH TOLD ME TO GO FLY A KITE.

I REFUSED TO PAY THE LATE AND CANCELATION FEES SO THE TURNED IT OVER TO A COLLECTION AGENCY AND PUT THE $163.97 AGAINST MY CREDIT.

IT'S SAD HOW SUCH A LARGE COMPANY TAKES ADVANTAGE OF SOMEONE WHEN THEY ARE IN A TERRIBLE SITUATION LIKE MINE,

I AM STILL DISABLED AND LIVING ON ABOUT NOTHING A MONTH. WHILE PROGRESSIVE IS LAUGHING ALL THE WAY TO THE BANK.

I'M SURE I AM NOT THE FIRST PERSON THIS HAS HAPPENED TO AND I WON'T BE THE LAST. WATCH OUT FOR PROGRESSIVE!!!!!!!!!!!!

PHIL
ERIE, Pennsylvania