Complaint Review: Progressive Van Lines - National Moving Network

In Spring of 2004, I contracted with National Moving Network, Miami, FLA. to broker my move from Seminole, FLA. to Loveland, CO. We agreed on a price, based on their estimate, and NMN brokered my move to Progresive Van Lines in Pembroke Park, FLA., assuring me that they were a reputable moving company who would excute my move in a careful and efficient manner. National Moving Network lied.

Progressive Van Lines -Pembroke Park, FLA. branch is not approved by the BBB, due to a history of unaddressed claims (NMN would not give me the name of the mover before the move). Progressive charged me $2000 more than my agreed price, double charged for certain fees, and denied me the opportunity for a reweigh. They also required I pay in cash at packing and delivery, and fraudulently completed the paperwork.

Their phone lines are set up so that it is next to impossible to call them, and the line is NOT toll free. You wait on hold for hours, and you pay for the call. Sometimes you wait on hold for an hour, only to be disconnected. Where is my stuff !?!

My goods arrived in CO. three weeks late and in a horrid condition. Many items are broken, damaged, and STOLEN. My jewelry box was broken into and pilaged. My antiques, etc., were left out in the rain. Items were piled into wardrobes and boxes, unlabeled, with rooms mixed. Most wooden furniture pieces are scratched and/or mangled. Most boxes and furniture pieces did not have green id stickers.

It has been 3 1/2 months since I submitted my damage claim to Progressive's home office in CA. They have yet to reply to my claim for damages.

I would be interesting in particapating in a Class action suit v Progressive.. Why are these people Licenced to do business in the USA ?

PS National Moving Network denies any responsibiliy... Thank heavens I did not contract with them for a doctor's services... I'd be DEAD !!!!

Susan
Loveland, Colorado
U.S.A.