Projector Lamp Center Did not ship product, did not refund payment! Atlanta Georgia
Sunday, February 17th 2008 I purchased a projector lamp from www.projectorlampcenter.com online for the sum of $308.99. The item was marked for seven days shipping. When the item wasn't received by Wednesday, February 27th 2008, I emailed customer service to check on the status of the item and to receive a tracking number. After not hearing back from customer service, I tried calling customer service but remained on hold. On Monday March 3rd 2008 I got through to customer service via their chat feature. Crystal, from customer service stated that the item had not yet shipped. After taking 45 minutes of online chat just to verify that an item has not shipped I decided to cancel the order and ask for a refund. She said that it would be no problem and that it would be sent over to accounting and processed later that afternoon. I called back the next day to see why I hadn't noticed a credit yet. I was able to get through but the person was real brief and said that it takes seven days. Seven days from then, on Tuesday March 11th, I logged on to the customer service instant message website, where they told me that they would submit my information to accounting where they would credit my account within two days. I checked back the next day with the same request as the day before just to see if they had any knowledge that would make me feel that they are actually trying to process my request, and I was told that they would submit my information to the credit department and that I should expect a refund within a couple of days. No refund.
I've contacted them several times with no resolve and no refund. I have a complaint filed with the Atlanta Better Business Bureau and the FBI's Internet Crime Complaint Center as well. With as many complaints going on with this company experiencing the same issues, either this is the worst run company in America or it is out right fraud. Either way this company needs to be shut down ASAP before more consumers get taken. I'm willing to travel to Atlanta to resolve this situation. It's not about the money, as it appears the owners and employees are all participating in criminal activity, it's about correcting a serious problem before it becomes epidemic. Someone needs to make an example of this kind of behavior!!!
John
Orlando, Florida
U.S.A.
10 Updates & Rebuttals
Mark
Alpharetta,Georgia,
U.S.A.
Projector Lamp Center
#11UPDATE Employee
Sat, April 25, 2009
Dear Sir, My name is Mark and I am President of Lamps and Screens online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws of Georgia. The assets included the websites www.projectotlampcenter.com, www.bigscreencenter.com and www.mountcenter.com. Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.
Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and relaunch the company last week at a new location.
I am very happy to talk or communicate with any old customers that feel they didnt receive satisfaction and direct them to the relevant authorities. My email address is mark@lasollc.com, please feel free to email me with a phone number and I will gladely speak with you.
As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us.
It is our belief that the old owners of Sage Ryder have set up shop again as www.projectortlampexpress. Their address is 211 Center Parkway, Suite 900, Atlanta GA 30346.
Anonymous
Fayetteville,North Carolina,
U.S.A.
You'll Never see your Money! THEY FILED CHAPTER 7 BANKRUPTCY! READ THIS!
#11Consumer Suggestion
Fri, April 17, 2009
Got a letter from BANKRUPTCY COURTS! and researched and found out that Sageryder along with ProjectorLampCenter.com BigScreenCenter.com and MountCenter.com filed for CHAPTER 7 BANKRUPTCY on February 25th, 2009! The only way you can get your money back is by filing a claim! There has to be something more we can do, this is outrageous! I was in their chat thing on their site and was told that they are under 'new ownership' by chat agent 'sales2'... I looked into that further and found out they're now operated by Stampede Global (type their name in google and you'll find them) (C.O.O. Kevin Kelly).
Anyone know if we can go after them for our money since they're now operating the sites??? Anyone a lawyer or have legal insight? They incur all debts from Sageryder by taking it over right?
ps. Their Case number for Bankruptcy is 07-71667
Happy2fly117
Bloomington,Minnesota,
U.S.A.
Tried that...
#11Consumer Comment
Tue, April 22, 2008
Customer Service Person,
You know my name. Very good! Now if you could just refund my money, I will be able to stop telling the world how you ripped me off. I have contacted your company at least 7-8 times (6 that I have documented anyway), and my money is still not back in my account(as I was promised 3 times). You have held almost $400 of mine for more than 4 months now...
I figure as long as I am out $400, the least I can do is get the word out, and let as many people as possible know about the business practices of projector lamp center so they can be prevented from making the same mistake I did.
Why don't you stop stealing from people, and start earning your money legitimately? Just a thought, customer service person...
Customer Service Team
Atlanta,Georgia,
U.S.A.
****Contact Customer Service****
#11UPDATE EX-employee responds
Mon, April 21, 2008
Hey Happy2fly (Christopher Cook),
Have you made any attempt to contact the credit department in regards to your "situation"? or...heres a thought...did you pay for your order with a credit card? Maybe give them a call. It seems that you dont really want to get the situation resolved...just blog about it over and over again. This customer (John from Orlando) got refunded. Im sure you can too. But this is not the way to go about it......again Chris, just a thought.
You can contact Projector Lamp Center Customer Service Monday-Friday 8:30-5:30 EST
Happy2fly117
Bloomington,Minnesota,
U.S.A.
Internet Crime Complaint Center
#11Consumer Comment
Fri, April 18, 2008
Hey John,
Thanks for the information. I will file a report today with the Internet Crime Complaint Center. These thieves must be stopped!
There was another rebuttal stating that you have been refunded. Please confirm when/if you actually see any money.
Chris
John
Orlando,Florida,
U.S.A.
Got my refund.
#11Author of original report
Fri, April 18, 2008
I can now see the refund posted for my account. Thank you projectorlampcenter for in fact following through with the refund this time. I would still be a weary consumer when dealing with this company.
Customer Service Team
Atlanta,Georgia,
U.S.A.
Customer Refund and Reply Complete as Promised
#11UPDATE Employee
Thu, April 17, 2008
Dear John and/or Chris,
Below is the email we submited to you in case you failed to receive it.
All refunds and charges settle with our bank at 5:30 p.m. the day they are processed. Your refund will settle at that time today. After that, it is up to your bank to post the money to your account. The credit was applied to the same card that it was charged on. The 1111 are just placeholder digits that are shown on every credit receipt. Please let me know if you have any other questions.
Adding to the above email, the "1111" placeholder digits are used to protect your cardholder information.
Thank you for your vigilance in assisting us.
John
Orlando,Florida,
U.S.A.
I Still Haven't Been Refunded Anything!
#11Author of original report
Wed, April 16, 2008
I'll post when I receive a refund. They sent me an email yesterday saying that they went ahead and processed my refund. The last four digits of the card they reported refunding it wasn't even correct. Hopefully, they'll eventually resolve this. Regardless, for those interested, the FBI's internet crime complaint center is at ic3.gov. The irony is that I turned around and bought the same bulb I tried to get from these guys from compusabusiness.com(formerly global computer) and it arrived three days later. I also saved $10. I'm kicking myself now for ever going through this mess.
IC3.gov- In my complaint I did reference this sight, because of the obvious pattern of behavior by this company listed here.
Happy2fly117
Bloomington,Minnesota,
U.S.A.
How did you get your refund so fast?
#11Consumer Comment
Tue, April 15, 2008
Hey John,
You filed a ripoff report yesterday, and already got your refund? I have been waiting for 4 months now!!! Maybe I should file a complaint with the FBI's internet crime complaint center as well. Can you please give me their contact information? Who else do I need to complain to before they will return my money?
Thanks!
Chris
Customer Service Team
Atlanta,Georgia,
U.S.A.
Customer Refund never in jeopardy....Refund Processed
#11UPDATE Employee
Tue, April 15, 2008
The customer, Mr John Burnett of Orlando Florida, has been fully refunded as requested. We aplogize for any misgivings he may have. We have addressed the situation or issue that Mr. Burnett called to our attention. We make every effort to process requests for cancellation and refunds within the policy period. Although our incident of disatisfied customer rate is extrememly low we try our best not to leave an issue like this disregarded. Thanks again for your input.