projectorsdeal.com ripoff, company claims is relocating after I process an order via their website now there is no website, Internet
I placed and order on 06/20/ online for a Refurbished Epson EMP-82 Multimedia LCD Video Projector 34182 SC9. I pay $240 by debit card this is their first email:
Payment Receipt Receipt ID4077-7513-7977-8002
Total$240.00
We'll send a confirmation email to bnsmontero@yahoo.com.
This transaction will appear on your statement as PayPal *PROJDEAL.Paid to
ProjectorsDealpayment@projectorsdeal.com
312-643-0340
Shipped toBenis ****
****
Pembroke Pines, FL 33024
United States
Your shopping cartDescriptionPriceQuantityAmountRefurbished Epson EMP-82 Multimedia LCD Video Projector 34182 SC9
$240.001$240.00
Item total$240.00 Total$240.00 USD
ok so far...
then I received this email with what supposed to be a tracking number for UPS
Dear Benis,
Thank you very much for your purchase. We have received your order and will ship out the package within two business days. You should be able to track the package using the link provided by PayPal. Transaction ID: 9FJ60782GL443292L. Please keep this transaction number for reference.
Jason
ProjectorsDeal
right there I knew something was not right since UPS tracking start with 1z, sooo I went to to their website again to see my order status to my surprise no website this is what I found:
sorry but we are temporarily unavailable. We are currently relocating but will be back in business on July 19th.
We apologize for the inconvenience caused but we hope you will check back with us in July.
NOTE: If you have placed a purchase order recently, do not worry. We can assure you that your package will still be delivered as we have shipped out all pending orders already. You can use the tracking number you received from UPS to track and package.-ProjectorsDeal
I immediately call their number no answer just an automated message that they are relocating they will be back in business July 19, so I e-mail them::
just went to visit your website and to my surprised it's no longer there, I went to see the status of my order but nothing comes up, please tell me I did not get scam, I will be calling Better Business Bureau and looking into investigating this ASAP.....please tell me that you this is not scam and you guys just stole $240 from me, which I was doing a good deed and buying my church a projector that they so desperately need, : (
their reply to me::
From: Michael <payment@projectorsdeal.com>
To: Benis **** (((email redacted)))
Sent: Tue, June 21, 2011 8:50:59 AM
Subject: Re: I pray to God that you guys were able to process my order
Hi Benis, We apologize for the inconvenience caused. We have shipped out the projector already yesterday. It sometimes takes a while for UPS to update tracking information, but since we shipped it out 2nd Day Air, it should arrive shorty. MichaelProjectorsDeal
which package never arrived, I tracked the package with UPS, FEDEX, DHL and USPS and no courier has received this package from this business of course I am furious had made many attempts to contact them but no answer or package....and now they don't answer the phone or reply to any of my emails...
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
3 Updates & Rebuttals
Vince
Gowanda,New York,
United States of America
Projectorsdeal.com is not a scam
#4Consumer Comment
Tue, November 08, 2011
I have personally purchased a projector from them plus i referred a friend and they were both as advertised (couple scratches but functioning perfectly), and my experience was more than satisfactory.
I have to agree with the complainer on one thing, the tracking number is not the right number, and you have to use another service such as paypal or just call the shipping company, I personally am friends with the local delivery guy so i just had him look it up for me.
But this isn't a good enough reason to write the site off, there merchandise is excellent and customer service is well above average.
My only real complaint is that the site is down and I'm ready for an upgrade of my projector, i really hope that it isn't going to take till July to have the site back up, because i'm on the market right now and don't want to take my business anywhere else.
Note to Owner:
Please Please open soon or just give me a number so i can purchase over the phone
ProjectorsDeal
Jersey City,New Jersey,
United States of America
Evidence shows we are not a scam. Customer received merchandise and signed for the package
#4REBUTTAL Owner of company
Sat, July 02, 2011
We are a legitimate business and do not scam people. We were relocating from Chicago to New Jersey and had to shut down our website temporarily. We already contacted the buyer several times and tried to explain to her that the package has been shipped out already but she would not believe us. We wished that the customer had given us the benefit of doubt.
We do not understand what the problem was because the projector has been sent to buyer within 1 business day and arrived within 3 days total. Customer signed package and UPS tracking shows the following:
This notice serves as proof of delivery for the shipment listed below.
Tracking Number: 1ZYF21740399642842Service:UPS GroundWeight:10.00 lbsShipped/Billed On:06/20/2011Delivered On: 06/23/2011 5:01 P.M. Delivered To: PEMBROKE PINES, FL, US Signed By:BENIS Left At:Residential
Thank you for giving us this opportunity to serve you.
Sincerely,
UPS
Tracking results provided by UPS: 07/01/2011 9:04 P.M. ET
Sessy
HOLLYWOOD,Florida,
United States of America
I want to cancel this report
#4Author of original report
Thu, June 23, 2011
I was able to get a correct tracking number through pay pal and ups has my package and I am awaiting delivery, the business handle this situation very unprofessional and even though they are really relocating they should have informed their customer and have staff handling their calls, this was a very bad experience for me and very stressful, but at least my projector is on its way, now let's just hope that is working and I wont have any issues.....