Complaint Review: The Agency Brand Staffing PromoModels OnPointMarketing

My company, Love That Clicks, contracted the Agency to do canvassing work for us in the Washington DC area. The contract stated that they would provide 3 reps for 4 hours each on September 8th, 11th, and 17th 2008. I went to meet the reps on the 8th. They were at the wrong location so I had to go find them. Then I found that there were only 2 reps. The third never arrived. The 2 reps that they did send had no experience canvassing. I sent them out with fliers.

I called that afternoon and spoke with Rachel Koontz of The Agency. I told her what happened and explained that we would no longer be working with them. I told her I expected a refund and she said that that should be no problem. I didn't hear back from her so I contacted her on the 12th via email. She told me that she had spoken with her boss and could not issue a refund because the event had already started before we cancelled it. I told her I would like to talk to this boss. She said I would be contacted by them.

I waited until the 15th and asked her again if I should expect to hear from them. She said I would. I never did. I have even agreed to pay the $40 per hour that they request for the two completely inexperienced reps that they sent for 3.5 hours each (I subtracted a half hour from each for waiting for the third rep and having to find them). The total we paid them originally was $1440. I have agreed to paying $280. I have asked for a refund of $1160.

This company has avoided attempted contacts from my lawyer and from the BBB. I know of two other complaints on here about them and I would like to work together to fight this company. I know in one report the owners name was given but no contact info. Could we get this? I've also placed a complaint with the attorney general's office. They are obviously using multiple DBA names. Some I've seen are Promo Marketing

Lovethatclicks
Arlington, Virginia
U.S.A.