On Monday, Sept. 13, 2010 I attempted to make a purchase from
Promotional Product, Inc. for a variety of imprinted promotional items.
One item in particular was an imprinted "table runner" to use on tables
at trade shows.
A screen capture of the item as it appeared on that day (and the several
days prior, during which I was doing my cost comparisons and budgeting)
can be found here: (((REDACTED))).
The item gives every indication that it includes a 1-color screen
printing on the table runner, using language that is similar for every
other imprintable item in their inventory. Please note the use of
phrases such as "First color included", "Imprinting 20 x 24", and
"Decoration Method: Screen Printed" - as well as the photographic
representation of the runner with imprinting and NO indication that the
printing is not included.
Today I was informed by Jennifer at the business that the cost of the
runner does not include imprinting. When I further questioned how this
could be, Jennifer said she herself couldn't see any indication on the
web page that it was not included, and that she would check with her
boss on the matter. When she called back later, she left a voice mail
for me indicating that her boss said that despite what the site shows,
he would not honor the price on the website for an imprinted item. I
have saved this voice mail, in case you should need it.
I believe this to be a prime example of misleading or fraudulent
advertising, and I hope you will take measures to protect consumers from
this type of deception in the future.
I myself now have wasted 3 days of comparison shopping and budget
planning based on this fraudulent information, and will need to begin my
efforts all over again. I hope by reporting this activity to send a
clear message to this company that such tactics cannot be tolerated.