Complaint Review: Prompto Oil Change

I went to get my oil changed at a local place. I was told they could not change my oil because the last person had striped my oil plug screw. So I drove 30 min each way to get to Prompto who change my oil last, when I told service person my problem he said do you want an oil change. I said no I want the plug replaced because I have and coupon for a 13.99 oil change I will have it done there. Then he had the guy in the pit pull the striped plug which I assumed they would put new plug in and fill oil lost. Well no not the case they changed oil, filter. Then I was told it would be $23.95 I told them I just explained I only wanted the pulg changed. I could have oil changed for 13.99 some where else. Then I was told sorry there is nothing they can do about the price. So in order to get my car back I paid the $23.95 and left figuring I would address the situation with the store manager. Not the case because apperently he never goes to the store and by the way I asked the service person for the corporate phone number and was told they could not give that number out! Needless to say customer service is not on there check list. So in conclusion it cost me $10.00 and an hour of my time to have prompto fix what there service screwed up. So everyone run to Prompto to have there oil changed!!!