Complaint Review: Pronic Solutions

I have used www.pronicsolutions.com off and on over the years without ever having a problem. I don't know what is going on with the bean counters in their billing department.

To sum it up I had 2 VSP-1 hosting accounts suspended in January. My CC information changed and I never updated it with Pronic Solutions. These 2 accounts then went into suspension.

Tuesday May 26 I signed up with Pronic for a new hosting account. I then received the following email from their billing department:

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"Dear Customer;

We have received your order for web hosting. However, the credit card that you have on file with us has been declined for some time. Furthermore, you currently have two hosting accounts (in addition to the one you just ordered) and they are suspended due to non payment.

To rectify this, please log into the Customer Management Interface (CMI) by going to http://support.pronicsolutions.com/

Once logged in, move your mouse over "My Finance" and click on "Update CC" to submit a new credit card on file. Failure to do this in a reasonable time frame will result in your existing hosting accounts being terminated and your new hosting account order being cancelled.

Regards,

Billing Department
ProNIC Solutions
"
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Ok no problem. I update my CC info on Friday and pay the two past due accounts which were $8 each. Meanwhile my new 3rd hosting account has still not been created. Despite updating my CC information the 2 past due hosting accounts were suspended only to be reinstated a couple hours later.

What happens next borders on the criminal side of things. In the last 2-3 days they bill my CC for the months of Febuary, March, April, and into May for the 2 hosting accounts. These accounts were suspended and not active. No service is provided by Pronic. If these invoices were due as they say they are then why are they just now being created?? Why were they not created and posted as they came due?? Why are they in such close numerical order where it looks like someone purposely sat down to take advantage of the situation. Further more my 3rd new hosting account still has not been created a week later. They are trying "strong arm" tactics to get me to pay a bunch of extra fraudulent hosting charges. The email that I received above shows that they are trying to use the money that I paid for the 3rd new account against trying to collect all they can from the other 2 accounts. They refuse to answer any of the tickets that I posted despite what they say their response times are. Their phone number which appears in my CC statement has been disconnected. I have received about a dozen emails today alone where my hosting accounts are suspended only to be reinstated a couple hours later.

I tried to be fair and offered Pronic to keep the $8 each for the two past due accounts. Refund the 1st $8 for 3rd new hosting account which has never been created and refund all the fees they charged my CC for time the time period of Febuary through May when I had no service with them. They have refused to answer and continue to charge my CC.

I don't know whats up with these guys. They used to be great. Maybe its the status of the economy. Maybe the people in billing just turned into real pricks. Either way I had to canceled my CC and will be filing several disputes as well as a police report in Orlando, FL.



Dave
Conway, Arkansas
U.S.A.