Pronto Insurance Incompetent and unprofessional service San Antonio Texas
Pronto Insurance is by far the worst insurance company we have ever dealt with!
We were hit by someone that is covered by Pronto and it was 100% their fault. Pronto did not dispute fault but took OVER 3 weeks to fix our vehicle and now is refusing to cover the full amount of the rental. We have documentation that proves they were the ones the delayed the repair due to "under staffing" (their words to us)!!! Now they are not taking responsibility for the rental expenses we incurred due to their inability to get an adjuster in a timely manner and their inability to submit payment to the body shop. I've seen this same type of review all over the internet - it seems to be their normal way of doing things.
STAY AWAY from PRONTO Insurance!
1 Updates & Rebuttals
Pronto Insurance
Brownsville,Texas,
Response
#2UPDATE Employee
Fri, June 13, 2014
I'm the Customer Service Manager at Pronto Insurance. In order to investigate your claim and help you out with your complaint, I need specific information, like the claim number or the policy number. Would you please get in contact with me at 1-888-813-0525.
Or if you want to submit a formal complaint, please visit us at:
prontoinsurance.com/feedback
Thank you
Customer Service Pronto Insurance