Propark America - Risk Control Systems Risk Control Systems Auto Valet Insurance Hartford, Connecticut
On New Years eve (12/31/09) I arrived at the Hotel Adagio and valeted my car a total of three nights. ProPark America provided the valet service for that hotel. The morning of New Years (the first morning after my first night's stay -- 1/1/10) I was walking by the parking lot nearby the hotel with my girlfriend. In that parking lot we saw my car. While the car was still parked (in a ProPark America Parking lot and while the keys were still in ProPark's custody) both me and my girlfriend noticed a long abrasion as well as a dent in my car's driver's side. As we got closer we noticed even more, smaller, less noticeable damages. None of these damages were there before I valeted my car as the car is in pristine condition. I reported the damages to the valet and filled out a claim under the supervision of Asst. Mgr T. Young.
A week later I get a call from V. Liscomb (of Risk Control Systems, an in-house Insurance carrier for ProPark America) telling me, essentially, that if I decided to take this to court no-one would believe my claim. After a set of phone calls between Liscomb and I, I eventually get an "official" letter saying that "it appears that what was observed on your vehicle had been on the vehicle and appears to be normal wear-and-tear, or damage sustained within the normal course of using the vehicle." After a few more phone calls to Mr. Liscomb, he eventually stopped returning my phone calls.
The damage cost over a thousand dollars. Because of my experience in the "run-around" I was given by this company, and also the other reviews on this site, it's my opinion that this business operates a business model based on denying claims, and therefor is an insufficient carrier for Valet Insurance. Dealing with this company was very unpleasant too, ruining a good memory for a nice trip to San Francisco.