Complaint Review: ProPlants.com

I received a potted flower arrangement as a gift, called "Santa's Boots" for my infant daughter.  The plant looked nothing like the picture on the website.  No ceramic planter, one anemic flower, in a small cheap plastic utility pot.  I called the toll free number and spoke with a woman by the name of "Sheila".  At first, she wasn't going to send a replacement before Christmas.  While on the phone, I looked up the company and found 59 complaints on the Rip Off Report, and told her what I found.  She fumbled with her words, had no explanation for all the complaints.  She put us on hold, the returned with an offer to replace the plant for delivery on 12/24/2012.  The replacement arrangement, never came and neither did the e-mail confirmation she promised.  Buyer Beware - this company pulled a classic bait and switch - the photo online looked beautiful - the plant that arrived looked nothing like it.  A $40-50 gift with shipping, and what arrived is approximately a $2.00 seedling in a 25 cent pot.  Please see photos.

Shame on you ProFlowers/ProPlants!