Complaint Review: Protect Your Home Defender

Received add from ADT Protect Your Home. It has ADT logo | Protect your Home. No mention of the name Defenders. Add states: WE WANT YOU BACK! Free reactivation Former customer offer. I am a former ADT customer. ADT installed full system in September 2009.

I contacted 1877-483-5918 on the add and they told me price and I replied that was too high. Wanted long term 1 price so I hung up. They called me back next day. They asked me if I had a land line. I replied no to Employee ID#012970. They transfered me to their manager who again asked me do you have a land line. I replied No. They said they would replace my oriiginal ADT working Alarm system for a new ADT system and offered $36.99/mo. I said too high then they offered to replace it for $27.99/mo. I approved and set up the install with them on the phone.

Installer BLAIR arrived on 1/25 at 3pm. Blair began to install new system. Original wiring was used which he said was good. Only Digital Keypad and Battery were to be replaced and reprogramed to the new Keypad. When Installer Blair was had been there for 2 hours he then told me that because I didn't have a land line the cost would be $52.99. I told him no I was quoted $27.99. He said the order was for $36.99. I looked at the order and it showed $36.99. He called his supervisor and reiterated that he said no the price is $52.99. Installer Blair said do you want to stop the install and I said yes.

Installer Blair begain to uninstall his equipment and reinstall my original ADT Keypad but after 2 hours was not able to program all the window and door Zones. All zones were showing that the windows  and 1 door were open on the Keypad. He called his support and tried again. No such luck. He then told us there is noting more he can do. That he doesn't know how to program our ADT Keypad. Installer Blair said that yes he is sorry that he is leaving us with a now non-working alarm system but gave us this option: Contact ADT and ask them to come and program the kepyad. If they want to charge you then contact his company Defenders and file a Damage Claim. I called ADT and they won't because Defender is the one who damaged it. I called Defenders and George #9968 told me the following: Cant help you because you invited the Installer into your home.  I asked for a supervisor and he told me there were none and they wont help me anyway. I left my phone number and asked for a supervisor to call. No return call.

 
So now I have 0 home security. If I get broken into I will have no warning what so ever.