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  • Report:  #1534484

Complaint Review: Protectedder

Protectedder Internet promoting face cream, "just had to give credit card" to cover shipping cost. Internet

  • Reported By:
    RJB — Murfreesboro Tennessee United States
  • Submitted:
    Mon, October 07, 2024
  • Updated:
    Tue, October 08, 2024
  • Protectedder
    Internet
    United States
  • Phone:
    8889892640
  • Category:

On May 27th, I applied my credit card for about $13 to cover a "free sample" shipping cost.

In a reasonable time I received two small bottles of Dema La Fleur (1 oz and .5 oz) neither worked for me so I didn't call to order more. I saw the charges on my credit card statement. 

In mid-September I started receiving phone calls that they tried to ship me more product, and the credit card wouldn't go through.  The reason was another scammer had made a false charge on that card and I no longer had that account.  I said that I didn't want anymore, but they demanded that because I hadn't called to cancel in 14 days that the reorders were automatic. 

These calls went on several times a week, not from CA area codes, but area codes from my location.  I repeatedly blocked them, but new calls occured several times a week.  The worst part was that the women calling sounded Asian and were very difficult to understand.  I repeatedly said I had verbally canceled and they kept calling.

At first they insisted that I owed about $198 for a refill.  I searched Amazon and found the same products with twice the size bottles for about $39 each.

They finally called on October 2nd and said they would lower the charge to $129.97 if I would give them a new card number, which I did.  Today I called their customer service and was told that the account was closed and I wouldn't be receiving more. 

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