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Protection 1 & Brett Kesler & Reuel Christensen Protection One, Brett Kesler & Reuel Christensen REUEL CHRISTENSEN & BRETT KESLER SCAM FOR PROTECTION 1-REXBURG, Idaho & OREM, Utah Rexburg Idaho
REUEL CHRISTENSEN & BRETT KESLER SCAM FOR PROTECTION 1-REXBURG, ID & OREM, UT
I am writing this novella to protect you or a business partner from Reuel Christensen and his company “Protection 1” or “Protection One” managed by Brett Kesler out of Rexburg Idaho and Orem UT. My emphasis is more on Reuel Christensen because we’ve had more dealings with him. But as you will see Brett Kesler is not innocent here. Others who may be involved that we are still investigating are Daniel Chiddix and Mikayla Bowman of Protection 1 for their dealings with our office post-breakup.
SUMMARY
Let me share the overview of this elaborate scam with Brett Kesler and Reuel Christensen in case you don’t feel like reading the 22 paragraphs of detail below. We own a small call center in Phoenix, AZ. Reuel Christensen lives in Utah and is a Sales Manager for Brett Kesler out of the Protection 1 office in Rexburg Idaho. Reuel flew down to our office in Phoenix and bathed us in praise, stroked our egos, and held out a big carrot of “millions of dollars” and claimed he wanted to partner with us to make us successful. He said he and Brett Kesler struck a deal with Protection 1 that literally had never been done before in the entire history of Protection 1, and our little call center would be the lucky recipients of this deal! Believing all of their lies, we converted our 3-year old CenturyLink call center business to door knocking and/or making up to 150 calls a day selling security systems for Reuel and Brett at Protection 1. We were promised bonuses and crazy commissions which were never delivered. We were also told that Protection 1 had taken over our office and all expenses would be covered directly by Protection 1. Who could resist such a deal? We couldn’t. After four months of and sending them nearly 200 referrals for sales and making these guys tens of thousands of dollars, we were paid ZERO. Our small company fronted the commissions and office expenses that Brett and Reuel were supposed to cover for four months! As a small 3-year old company the financial blow was so devastating that on July 3rd, 2015 we went out of business and closed our doors.
WHO IS THE AUTHOR?
I am nearing 50 years of age and have owned and managed businesses most of my life and have held director or C-level titles at these businesses. Despite my experience, I can say unequivocally this was the most elaborate scam I had ever been a part of. I feel before you read anything else you need to know something about me. I am not one to complain about anything, and it drives my wife crazy. For example, I ordered a rare steak on my birthday but instead was served an over-cooked leather shoe—I still did not complain to the waiter! The reason is it takes a lot to really bother me. I have been to hell and back literally in my business and personal life, so I get along with pretty much everyone and can handle pretty much anything. I have been cheated out of tens of thousands of dollars over the many years I have been alive, and it has only garnished my attention for a few minutes. I am telling you…I am easy going!
But what happens when you take this easy going, passive guy and scam him, and all of his friends, business partners, and members of his church out of tens of thousands of dollars, cause his company to go completely belly up resulting in nearly a dozen friends and family members losing their jobs, and all of their hard earned money invested?
You would get my attention that’s what!
And in this case you would be describing what Brett Kesler and Reuel Christensen did to our company, and right now they have earned ALL MY ATTENTION with an endless endurance and passion for righteous vengeance!
But I am not alone here thank God. I have a team of people who are witness to all of this madness and they will be part of the letter moving forward.
WHY ARE WE WRITING THIS LETTER?
Vengeance. Let’s be real. We are pissed and want our commissions, bonuses, and expenses covered that were promised to us, and we want bad people to be punished for doing wrong! But please understand that this letter is not just about righteous vengeance. Truly I tell you, we are also here to defend the innocent and sometimes the helpless, so that we may be of service to someone else--some poor, unsuspecting, innocent person who doesn't see Brett Kesler and Reuel Christensen coming! Maybe because of our letters they will now see him coming, and in clear conscience we can say, “We warned you about those guys!”.
ARE YOU READY FOR THE DETAILS OF THE SCAM?
I will let you know what happened to us in an overview here, but for more detail about what Reuel Christensen and Protection 1 did please feel free to contact me directly. In summary here’s where Brett Kesler and Reul Christensen scammed us:
YES BUT MAYBE WE DIDN’T FULFILL OUR END OF THE CONTRACT?
Sometimes when I read these reports I wonder if the party complaining didn’t get paid, because they did not fulfill their end of the contract. Over the years I have worked with some really bad employees as well as contractors, and I understand what many people miss--contracts are BI-lateral--they are two-sided. There is a promise to pay from one party but also from the other party is the expected work ethic to receive that pay! Let’s entertain the question:
Is it possible that we didn’t fulfill our end of the agreement to receive just pay? Maybe we sucked and cost Protection 1 a bunch of money versus profiting them?
These are valid questions, right? Well, as you will soon read that is not the case with our particular office but nice try.
SO…DID WE PERFORM?
Reuel claimed our referrals were so good, better than any other business he had ever worked with in his entire life. He bragged to many (affidavits a plenty) that we were hands down the best call center he had ever worked with, and he said he’s been around the country working with hundreds of partners over the last decade or so. He also said he was closing 80% of our leads! Really? That’s a crazy high impossible sounding percentage, but this is from the horse’s mouth! In fact, Reuel said he was making so many sales that he could not keep up with us and needed to hire help!
Over time Reuel kept driving and flying down to Phoenix several times to praise us. He said we had done so well and “have been noticed by Protection 1” to the point he said we were approved for over $500,000 to draw from to keep our office afloat. We literally celebrated! This $500,000 number was based on us selling over 100 deals a month. That number seemed high for us only averaging maybe 40 deals a month. It scared us so we had asked, “What if we don’t perform to this level for the entire year” to which Reuel replied (in front of all our managers--see affidavits) that “he would cover it”. He went on to explain that his pedigree was such that this deal is already done and we couldn’t fail. To us it sounded risky, but Reuel assured us we could take the full amount of the money upfront, but since his name was on the line not ours he would rather pull it out “as needed” (see affidavits) like a line of credit. So Reuel promised us various installments over the course of the next 12 months (see letter from attorney with Calendar of Events from January to present) to not only keep our office afloat but to profit us wildly! In front of all our office managers he charted this on our white board in Phoenix, and got us really pumped! We had done it! After 3 plus years of toiling in this business we started to feel like we made it! We had finally broken through and were successful in the eyes of Protection 1!
Or so we had thought.
REUEL KEPT PRETENDING LIKE HE WAS PAYING US
Seven (7) times over text, email, and with key witness testimony (on different dates by the way spanning a 6 to 8 week period please see Calendar of Events) Reuel Christensen lied and said he was wiring money into our account. He had all of our account numbers and he also got all the account numbers from all of our reps, sales managers, etc. We put together a “Calendar of Lies for Reuel Christensen of Protection 1” that details the many days Reuel said, “I just sent the money by wire did you not get this?” We have DOZENS OF DOCUMENTS from recordings, emails, text messages to key witnesses galore all testifying of Reuel’s intent in paying us—yet we’ve NEVER received a single penny!
THAT’S A LIE—HE PAID US!
Wait…that’s not entirely true that Reuel paid us nothing. One day instead of wiring us $20,000 Reuel wired us $1. Yes...one dollar. Why $1 you might ask? Maybe that's all he and Brett had who knows? Maybe it was so they could legally say, “We sent them money”??? We are still curious about this one and still have no clue the purpose of having sent us one dollar.
WHAT DOES REUEL CHRISTENSEN HAVE TO SAY?
Come on…aren’t you curious what Reuel might have to say in his defense? We flat out asked Reuel why he refused to pay us the tens of thousands of dollars he owed our company and our reps. He answered, "It just didn’t feel right".
Reuel, you say, “It didn’t feel right”???
May I ask you a question, Reuel?
What “feels right” to you?
Let’s get this straight. It does not “feel right” to pay us what you owe us? But what “feels right” is taking our sales and pocketing OUR money for four months?
What feels right to you is scamming poor unsuspecting church folks bilking them out of over $50,000 and keeping that money for yourself?
What feels right to you is lying to us over and over about how you wired the money when all along you never had no intentions of paying us because it “didn’t feel right”???
Does it feel right to promise a small business all of these amazing things only to rip the rug out from under them and put them out of business?
This “feels right” to you, Reuel? This feels good?
I am curious. Did it “feel right” when you sat in our office countless times and lied to good and honest people who believed you? Who trusted you? Who said they loved you? Did it “feel right” to lie, cheat and scam them?
So if all that feels right to you, Reuel Christensen, may I ask one more question:
Does any part of this “feel wrong” to you?
Needless to say, you have now earned our attention--ALL OF IT!
WHAT DOES BRETT KESLER HAVE TO SAY?
Per Reuel Christensen our special deal was made through Brett Kesler of Protection 1 out of Rexburg Idaho/Orem Utah. We did have some face-to-face time with Brett when our sales manager was flown to the Rexburg office to finalize “the deal”, but most of our interaction was with Reuel who works for Brett. Yes, Brett knows what’s going on, and even recently he foolishly sent an email to one of our reps (email is forwarded to us!) and has no clue that I can see all emails. Nevertheless, I always like to give someone the benefit of the doubt in being innocent. Maybe Sales Manager Reuel has been hiding all of this from Brett? Maybe Reuel snuck into Brett’s office to generate all of our contracts, all the while Brett had no clue? You never know, right?
To give Brett the benefit of the doubt, before posting this, we reached out to Brett personally to hear his side of the story and so that me may hear ours. Since then we have sent Brett several emails asking him to please come to the table to discuss this matter, and we even invited his legal team if that made him more comfortable. We have nothing to hide. Brett may still be innocent in this matter, but I feel he lost his innocence when he refused to get on a call with us and over the last week or so has been completely unresponsive via email.
Let me ask you the reader a question about how you would judge Brett Kesler:
Question:
If someone called you claiming charges, judgments, and fraud against your good business, and you were truly innocent of these charges, would you A or B:
A). Ignore all emails and phone calls having to do with the folks claiming fraud?
B). Or in the name of good customer service to your client and/or agent would you move heaven and earth to get on a call to resolve things?
Brett chose option A!
BRETT KESLER VERDICT:
GUILTY
Brett does not seem to care that we were scammed, and in fact we have proof that he is still communicating with our employees who lost their jobs (contractually this was not allowed), so at this point we have to assume he is 100% guilty and in on the scam with Reuel.
Brett, we are still willing to have this call to hear your side of the story.
WE ARE DONE!
We have tried to reason with Reuel and Brett for weeks on end, and this letter is the result of us throwing our hands up and giving up trying to reason with unreasonable people. We are done! We submitted all documents, recordings, text messages, emails, and affidavits to our attorney and today begins the beginning of a lot of hard days of making sure Reuel and Brett do not cheat anyone else.
We are currently open to resolution if that is possible, but Reuel made it very clear that he doesn't feel comfortable paying us...he only feels comfortable closing our deals/sales and taking innocent people's money…and Brett Kesler is 100% unresponsive.
So resolution beyond our full on frontal assault seems impossible at this point.
HOW DO WE STOP BRETT & REUEL FROM SCAMMING OTHERS?
I am only one of maybe a dozen authors who will be posting on here over the next few months as the truth comes to life for others. Our business partners, employees, and some contractors in our company are writing to Rip Off Report as well as talking to the agencies below. Not to mention we have an aggressive plan of interviewing businesses who may know Brett & Reuel and who may have been affected by their ruthless business practices and scams:
DO WE HAVE ANY EVIDENCE?
Surely this is all heresy, right? Surely Brett and Reuel weren’t so foolish to put things in writing, right? Here’s the crazy part. We have so much evidence it’s incredible!!! We have everything from contracts signed by Reuel, text messages, emails, and over a dozen eye witnesses who are willing to either testify in court or give us legal signed statements/affidavits against Brett & Reuel. All evidence points to their INTENT and that BEYOND A SHADOW OF A DOUBT they made oral and written contracts giving us these financial promises I have mentioned above. By the way, all of our phones automatically call record, so almost every Reuel conversation was recorded. And when Reuel came into our office some of us made it a habit to record his every word! Our attorney let us know that in Arizona verbal contracts are legal and binding up to 3 years and are AS VALID as a written contract. But we have written contracts too! In other words, if this goes to court our lawyers are going to have a field day!
OUR HONEST CONFESSION!
Here’s our humble confession for you the reader. We should have been less trusting. We also should have trusted the people who told us that Reuel was not a good man to work with nor anyone working with Reuel could be trusted (Brett). We should have listened to Reuel’s X-business partners who said, RUN! You put us out of business, Brett. You put us out of business, Reuel. Touche, guys! We were wooed by your kind words especially, Reuel, and your claims that you were a "man of faith". With our office full of church folks I suppose we were easy prey for you “dark prince” riding in on your black horse like a knight in shining armor with fists full of "fake" hundred dollar bills. Yes we are naïve. Yes we are gullible. Yes we are overly trusting trusting people. But does that make scamming us right, Reuel?!! Brett???!
WHY DID YOU SCAM US, BRETT KESLER & REUEL CHRISTENSEN?
Brett…Reuel…was it your plan all along to scam innocent people? If so you guys are AMAZING ACTORS! You might be the best scam artists we had ever encountered! I will admit we were so gullible you had us wrapped around your fingers, guys! Touche!!! Or did your lavish lifestyles of big boats, big parties and many big homes just cost more than you had originally thought and you ran out of money? But if you truly ran out of money why didn’t you make payment arrangements with us? As foolish as this may sound to the world, we are still willing to work something out. We are not going to treat you as you treated us—we will communicate, we will respect, we will be nice, we will love.
AND TO BRETT AND REUEL, THIS MESSAGE IS TO YOU:
What you intended for our demise will end up being for our good. In Romans 8:28 it says:
“And we know that all things work together for good to those who love God, to those who are the called according to His purpose”.
Your evil scams taking advantage of our employees, business partners, friends, our family and members of our church—they will not go unpunished! There is a Higher Power you all will eventually answer to. Resolution for your crimes will ultimately be between you and God or you and nature whatever you believe I don’t know.
THANK YOU!!!
Anytime we have been scammed in the past we have tried to look at the positive side of the scam. I call it “TUITION” to lessen the financial blow (we all know how expensive school is!).
So let’s look at the positive side of things and say, “Thank you, Brett! Thank you, Reuel!”
For what you ask?
So our new goal is to compete well in the security world and do it honestly and justly. Can you guys imagine that? In other words, our goal is to conduct
WE FORGIVE YOU!
Losing all that money hurts. All of my friends losing their jobs really hurt! Closing down our call center hurt mightily! But we will use that pain to dig deep and become better people. Despite the many lies, tricks, lies and scams you have committed here, “illegal revenge” will never be our thought nor will cheating the next guy be a thought because someone as ruthless as you cheated us. We will not return an eye for an eye and will instead lovingly turn our cheek (as we write these letters) towards you and others. We will move forward like real businessmen and woman and build a business that uses these incidences for good not bad. We will continue to be Good Guys and treat others with respect, integrity and honesty. We are Christians. That’s who we are. We believe God will deal with you better than we could ever (yes better than this silly letter could ever!). Even now after you've scammed and cheated us from our income and our company is now BUST completely out of business because of you, we would still consider you with respect, compassion and even sympathy—we could still open the door for conversation and reconciliation! We still care about you despite who you are and what you have done to us.
We are Good Guys and your evils can’t change that, my friends!
We forgive you guys.
May God bless you regardless!
2 Updates & Rebuttals
I have updated contact information for this man.
#3Consumer Suggestion
Thu, June 30, 2022
If you're still looking for this man, I have his current contact info. Please text me at 385-535-6943. I don't want to post here.
Jason
Phoenix,Arizona,
United States
Reuel Still In Hiding
#3Author of original report
Thu, April 18, 2019
Ever since I posted this in 2015 I have been searching for Reuel to serve him legal papers. We've dug through Linkedin, FaceBook, Instagram, etc...he's no where to be found. However we did run into others that were scammed by him too including a security company called Fluent.
Reuel must be stopped. I will post on here until the day I die or until he is served and pays his dues.
Reuel, you will one day mess up! And we'll be standing there!