Complaint Review: Protection One

Protection One took over my old company, ASG earlier this year.  At the time, I decided to upgrade my equipment and contacted Protection One.  A new system was installed and I paid the intial fee of $189.00.  I continued having my monthly fee automatically withdrawn from my account.  The September payment was paid on September 6.

On September 20, 2016, I received a letter from the company dated September 14, 2016, stating that my "account has a past-due balance of $95.45."

I finally was able to talk to someone on September 21, 2016 from the Wichita office. I explained what happened and was told that I merely misunderstood the letter.  Further, I owed only $38.08 in taxes.  The lady I talked to said I should have been advised of this, however, I was not.  I was told by the lady that they will halt all collection efforts until the end of the year.

I have no intention of paying the amount they state I owed as I feel I am being extorted by this company.