PROTECTION ONE Falsely lied to me saying they would change my contract that I had for almost 3 years and tricked me into signing a new one. Internet
Sales people lie to you to sign a 3year contract and then tell you they will change it if you do not cancel but never do and then if you cancel they bill you for 3 years of home security totalling almost $1000.00. Or the balance of your time. This company was initially BellSouth and changed to Protection One with no notice. I am so upset because I moved (going thru a divorce) and told them where I was moving and to just transfer my service but they set another crooked salesman over to trick me into signing another contract that he promised would just be an updated address not a new contract because I told him if not I would cancel my initial contract completely. Long and the short of this company is they are knowledgeable about how to con honest people and I cannot afford to trust them ever again even if I have to go to court and sue I will. Right is right and right don't wrong nobody......
1 Updates & Rebuttals
Protection One
Iving,Texas,
USA
Please let me review your request to relocate services
#2UPDATE Employee
Tue, July 06, 2010
My name is Susan, and I am with Protection Ones Executive Customer Relations team, where our focus is on resolving unique issues that sometimes occur.
At Protection One, we do strive to provide an excellent level of customer service, and I regret learning of the experience you describe here. I would greatly appreciate the opportunity to review your account more closely with you. Could you please contact us anytime between 8:00am and 5:00pm CST Monday through Friday at (877) 835-3338 or at CustomerRelations@ProtectionOne.com? Please be sure to provide your name, contact information or account number. You also may reach us at CustomerService@ProtectionOne.com seven days a week.
Thank you for your time. I sincerely hope to hear from you.