Protection One Was burglarized within a month after incorrect installation, false credit report Oakbrook Illinois
Protection One; The alarm system was improperly installed and we were burglarized shortly afterward, my insurance adjuster commented on the coinsidence. The sensors were installed so that the top of the double hung windows could be opened without tripping the alarm and the burgler knew just what to do.
We cancled in accordance with the contract; in writing with the required notice and Protection One stopped automatic withdrawal. About a year later we were contacted by a collection agency for non-payment of a bill that we did not owe and never recieved. We sent a letter to tell the collection agency that and after about another year we discovered a false report on one of our credit ratings. Do not do business with this company.
Eee
Chicago, Illinois
U.S.A.
2 Updates & Rebuttals
Stephanie
Wichita,Kansas,
U.S.A.
Please respond
#3UPDATE Employee
Tue, September 02, 2008
Thank you for submitting your concerns. I would like the opportunity to address them; however, I am unable to locate your account with the information provided. Please contact me as soon as possible to ensure that your issues are resolved in a timely manner. I look forward to hearing back from you.
Respectfully,
Stephanie Winkler
Executive Relations
1-877-835-3338
stephaniewinkler@ProtectionOne.com
Stephanie
Wichita,Kansas,
U.S.A.
Executive Customer Relations
#3UPDATE Employee
Tue, April 29, 2008
Dear Eee,
Thank you for bringing your concerns to my attention. First, I would like to extend my sincerest apology for any inconvenience you may have experienced while trying to reach a resolution to your concerns. I would like to issue a speedy resolution to your complaint; however I am not able to locate your account with the information you provided in your online complaint. Please contact me as soon as possible to ensure your concerns investigated and satisfactorily resolved in a timely manner.
Respectfully,
Stephanie Winkler
Executive Customer Relations
316-352-2680
StephanieWinkler@ProtectionOne.com