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  • Report:  #1377337

Complaint Review: Provident Metal

Provident Metal Ms. Sana Ah Kam,( Purported Manager) Sanaa@providentmetals.com Bait and Switch- take your money- Blame USPS loss -delay -then offer lesser value but no credit Dallas Texas

  • Reported By:
    Dave Bridge — Mountain Top Pennsylvania USA
  • Submitted:
    Tue, June 06, 2017
  • Updated:
    Tue, June 06, 2017
  • Provident Metal
    15850 Dallas Parkway
    Dallas, Texas
    USA
  • Phone:
    800 313 3315
  • Category:

On 3/23/17 mailed check,First they say didn't receive payment .Then took my $1983,but after 3 weeks I didn't receive the 100 pcs 2016 Maple Leaves ordered. They claimed lost in shipment thru USPS Signed Receipt Priority Mail.     Made me write signed letter stating I did not receive. Made me wait over, 30 days.     They then said that '16 unavailable would I accept '17 coins. I agreed upon refund of value difference.     Received coins but now after I questioned how and when I would receive refund!    They say it was an even exchange.       This is " Bait and Switch", with possible mail/ insurance fraud.       

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