Complaint Review: Providia Life Sciences Inc. 6 Week Body Makeover

Today, July 14, 2010, I had noticed an unauthorized charge on my MasterCard debit card issued by my state to receive my child support payments. I called the number that was under the name on my statement. A woman answered and was no help at all. At first she could not find an order that was under my name, but when I gave her my card number she was able to pull up an order from over two months ago. I told her I did not place an order through this company and she kept arguing saying that I did. The address, however, did not match my home/billing address. Even though they did not match my address she said that the order was not fraudulant because it had my name on it. I said, yeah so does my card. I stated that anybody can take somebody's card and use it with their name and card number and send it to their home. She said that was not the case and that this was not a fraudulant order. I stated again that the address she gave me for the order is NOT my address and she said that it was because it matched what she had in her system. I said that I did not authorize this charge and I wanted them to do something about it. She asked if I had a daughter and I said yes and she suggested that she placed the order. I said I doubt that because she is only 7. She kept on saying that she is only trying to help me and I said NO YOUR NOT. If you were helping me you would be figuring out a way to remove this fraudulant charge from my card. I asked to speak to her supervisor and she said to hold on. She comes back on the phone and said she sent a request to cancel the order to the warehouse but this may or may not refund my money that was taken off my card. I said that I requested to speak to a supervisor and she stated that she was attempting to take care of this herself and I said that she wasn't if she said that I may or may not get my money back. I wanted to know for sure that my money would be refunded. She said that she was not sure and that she would not tell me that I would get my money back. I asked her for a third time to transfer me to her supervisor. She said I don't know whay you want to talk to him because he is just going to tell you the same thing. I said I still want to talk to him. About 10 minutes later I finally get transferred to "Sergio" I asked him if he had an employee ID that I would be able to have so that if I had to reference the call back that I talked to a supervisor I would have his information. He said he did not have that but he gave me an extension that he could be reached at. He was just as unhelpful as the other lady and asked if I contacted my Bank. I said yes and that is why I am calling you. I wanted to see if you could help me before I cancelled my card. He said that he was trying but it was no gaurentee that i would get my money back. I told him that it was nice to know that they allow things like this to happen. I had said that I would use this information from the recorded conversation to send to my bank. He got mad and said "you can't record me without my permission" I stated that I could because in Ohio only one person has to be aware that a conversation is being recorded and that I was aware. He said "yeah but I am in California, so you cannot record me" I said that my bank and I are located in Ohio so when I file a lawsuit against you it would be filed in Ohio and this recorded conversation would be admissable in an Ohio court. Then he changed his tune and said that I should she a refund within 48 hours on my card. I asked if that would be for sure and he said only if the warehouse gets the cancelled order notice, if they don't then I would be out the money. I said I wanted to know for sure because I was going to cancel my card so that no future charges would come off this card. He tried to switch it around and said "Oh I thought you already cancelled your card, so now you lied" I said I did not cancel my card I wanted to call you guys first before I went throught the hassle of cancelling it. He started to say that now he was unsure if I would ever get money back but I could send the product back for a refund when I got it. I said how can I get it when it is going to an address that is not mine. He said that it was not his problem that I gave an incorrect address.... WHAT!!!! I asked to speak to his supervisor and he stated that I could not talk to him because they do not allow it. Then he went on to say that he was the head supervisor for the ENTIRE corporation and that nobody was higher than him. I said "SO if I polay this conversation back to corporate headquarters they will agree that you are the person in charge of the enitre compnay! He said "Yup"! Then I hung up. I am so frustrated and mad. I called my card back and filed a charge dispute and cancelled my card. I doubt I will ever see my money again and some theif has their product at my cost! What a joke!