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PROVIDIAN CREDIT CORP ripoff dishonest fraudulent credit reporting Manchester New Hampshire
I lost my job, notified Providian of this situation and asked to be placed in hardship for 2 payments, so that I could have time to find a job and not worry about my credit going bad. This account had less then $500.00 for a credit line on it. Their agent told me they dont do any assistance and that I had to make my payments. I stated that I had proof I wasnt deceiving them, I also said that the fair credit act states that all credit card companies have to offer some sort of hardship for its accounts. So we talked small talk and he said that he could give me a payment deferal for 60 days and that should help me in finding a job.
So two statements go by and I am just opening them for the first time since I got an approval from him. I was shocked to find that now my account WAS LISTED AS PAST DUE and now they have tacked on over the limit fees, past due fees, collection fees. I was shocked! Now I get on the phone and talk to a clerk who told me she can see where things were not correctly entered and said that I needed to speak with thier collection department to get it all resolved. So I speak with another young lady in that collection department who specificly states that yes she also see where Providian made a mistake in handling this account. she said she would try and fix the problem with the supervisor right after that person returns from lunch..
days later I get a call from EUGENE DIXON who is a collection person for them, this time he wasnt admitting anything and demanded that I make the payments to bring the account up to balance and I told him what transpired in their error and he AGREED TO REMOVE ALL PAST DUE FEES, OVER THE LIMIT FEES AND COLLECTION FEES ON THE ACCOUNT TO BRING IT DOWN TO THE LIMIT IT WAS AT PRIOR TO THE $500.00 BALANCE. We both agreed that I would pay the account and I stated that this was your companies error and therefor under the fair credit reporting act. I told him he had to remove it from the credit report as well, I also stated that the girl who I talked to before him also stated that it was Providians error. He was not cooperative at all with me for a few days and after several days of talking with him and explaining the same story over and over, he finally agreed that their was a mistake and then said that it was the part of both parties and I screamed at him in the phone, " THIS IS NOT MY ERROR AND MY CREDIT WILL NOT SUFFER AT THE HANDS OF YOUR COMPANIES ABILITY TO ATTEMPT TO RUIN MY GOOD STANDING.
Now a few months have gone by and I paid the account off but I wasnt paying any money to that company until I seen that all the charges were removed. This was to satisfy me, he knew I was doing this and agreed the allow me to make two separate payments to pay this account off. Now I told him to close the account, I also told him to get this taken off my credit report because it was their error and not mine. he said that providian is unable to correct any credit reports because the reporting agencies do not remove information from collection accounts. I SAID BULLSHIT, I AM NO SPRING CHICKEN MR DIXON AND YOU GET THIS REMOVED OR YOU WILL BE LISTED ON A LAWSUIT AS WELL FOR LYING TO ME. I wont ever do business with providian ever again and I will tell everyone. IN FACT MY FRIEND CLOSED HER PROVIDIAN ACCOUNT ALSO BECAUSE OF THIS. HA HA.
Now time has passed and I obtained a credit report from two services and I am black listed on both services FOR THIER MISTAKE. I have sent a letter to PROVIDIAN a few times. THEY HAVE NOT RESPONDED WHAT SO EVER!! NOTHING!!. I HAVE FILED A COMPLAINT WITH THE STATE ATTORNEY GENERALS OFFICE, BUT WITH BUDGETS CUTS AND STAFF CUTS, IT WILL BE ABOUT TWO YEARS BEFORE THEY GET TO THIS COMPLAINT. I want everyone to know that they are deceptive and lie to get their money and then wont correct their mistake.
EVERYONE AT SOME POINT OR ANOTHER, HAS HARDSHIP AND THE LAW SAYS THIS IS A LEGITIMATE REASON FOR EXTENUATING CIRCUMSTANSES TO DEFER PAYMENTS AND I HAD FOLLOWED THE RULES BY NOTIFYING THEM BUT THEY HAVE NOT DONE ANYTHING.
I also want to say, they will change the rules of your credit statements very often and the sad things is, we as consumers do not know when they make these changes because they do not notify everyone. I had a friend who has the same dumb card and she got a green flyer in her account but I didnt get one in my account statements they sent to me. kind of odd and unfair. we figured she got the changes because she was a woman, sounds biased but its most likely true!
Bill
st paul, Minnesota
U.S.A.
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3 Updates & Rebuttals
Jessica
Long Beach,California,
U.S.A.
Some of this doesn't sound right...
#4Consumer Suggestion
Sun, August 21, 2005
I am a former legal compliance auditor for a major credit card company that is very well known for their customer service. I am extremely familiar with the FCRA ( Fair Credit Reporting Act) and that act only pertains to how credit card companies report your account to the credit bureaus. It has nothing to do with wether or not they offer you a payment program. They are under no obligation to offer you such a program.
Now speaking in terms of good customer service, they would offer you a payment plan. The company I worked for would never allow you to skip two payments but they would set up on a payment plan that would drastically lower your minimum payment for a few cycles. They probably would adjust the payment for the first month if the circumstances were dire. This is a good practice for the banks because bottom line is they want to get paid. It works better for everyone when they work with you. It doesn't sound like Providian was willing to do that. I used to have a card with them and closed it because their fees were ridiculous.
If you dispute the reporting with the three credit agencies the only thing that happens is those agencies contact the bank to verify what you are saying. They will verify the late payments and the report will stay as it is. Under the FCRA, banks are required to report accurately which means if you were behind two payments, they are required to report that. None of the credit reporting agencies can force them to change it. Unfortunately, it comes down to your word against theirs. To be quite honest with you, none of this will probably get removed. Legally, you don't really have a leg to stand on.
Technically, Providian could update their files and remove the delinquency if they wanted to. Trust me, the bank I worked for did do such things so I know they are capable of doing it. I would ask to speak to the highest person you can. If you pursue things, and take them to a high level, you might be able to get this resolved.
I'm not trying to argue with anything you've said, I just thought you might want a little inside info in your battle to get this fixed. Good luck!
Chris
33702,Florida,
U.S.A.
Check Your Credit Report
#4Consumer Comment
Fri, March 18, 2005
You really need to check your credit report. I went through a bankruptcy a little over a year ago. Providian was one of the companies that were covered by the Chapter 7 petition. I recently applied for a credit card and was turned down due to too many charged off accounts.
I pulled my credit report only to find that Providian was notifying all three bureaus that they had charged the account off. I disputed the status with the bureaus advising that the accounts were discharged via the bankruptcy. Providian again notified all three bureaus that the account was a charge off and not a bankruptcy.
My attorney has had to take legal action against them to make the properly report the status of the account. Certainly if they will violate a federal court order, I wouldn't take their word that they have updated your credit report.
John
Atlanta,Georgia,
U.S.A.
Get it taken off your credit report
#4Consumer Suggestion
Sat, December 04, 2004
I would suggest that you get a copy of your credit report from the 3 major credit bureaus and dispute the information with them. Most complaint such as this are completed with in 30 days make take a few cycles to be removed from your credit report but will be removed from your credit report. It will cost companies money to substatiate their claims and they usually do not challenge it because it cost them money they are not willing to spend.