Complaint Review: Providian Financial

I recieved a letter in October explaining that Providian wanted to increase my APR from 16.9% to 28.9%. I called up and talked to a women named Alicia and asked her to freeze my account at 16.9% and she agreed.

I was outraged when I recieved my next bill and the interest rate was 27.9%. So I called the customer service out of San Antonio and talked to a women name Terisa badge number 9513 who gave me the run around for about 45 minutes until I talked to her supervisor Anna Castillio who told me to call the "executive complaint office" and leave a message.

They told me I recieved two letters over the summer that my interest rate was going to be changed. I am a person that reads all of my mail and I told these ladies that I never got these bogus letters. Can they change you interest rates without notifying you?

I am now waiting for them to call and doing some research on-line. I am amazed at their slimy reputation. I have read about a class action suit against them in 2000. Is there another class action suit starting?

Old Article: "Plaintiffs were represented by the law firms of Girard & Green, LLP; Lieff, Cabraser, Heimann & Bernstein, LLP; and the Sturdevant Law Firm, each headquartered in San Francisco, California; Kaplan, Kilsheimer & Fox, LLP, headquartered in New York, New York; and Fine, Kaplan and Black, R.P.C., headquartered in Philadelphia, Pennsylvania.":

Joe
New York, New York