Providian Put a Hold on My Card after I paid them $250-
I sent providian a check for $100- in January, which, due to my error, bounced. The second time through, the check cleared about 2/10/02. I then set up an electronic check payment online that directly paid them an additional $150- THAT SAME DAY to my account. YET--Providian put a hold on my account until "the check cleared." The electronic payment went through the SAME DAY.
Also, I have a cash limit, which it states on their website, that I am unable to access for unknown reason.
And FINALLY--they're customer service people are impossible to get hold of. They only work during business hours: no evenings, no Sundays, Saturday until 2:30pm PST, and no holidays. I even tried calling the lost & stolen number and it referred me back to Providian which told me to 'call back during business hours.' I hope my card never gets lost or stolen as they won't be there to take the report. I'm paying this b**ch off and closing the account.
Julie
Claremont, California