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  • Report:  #1354329

Complaint Review: PRUDENTIAL

PRUDENTIAL PRUDENTIAL LIFE INSURANCE CO PRUDENTIAL PAID MY LIFE BENEFIT AND I'M STILL ALIVE PHILADELPHIA TEXAS

  • Reported By:
    mellowde — Rotan Texas USA
  • Submitted:
    Mon, February 06, 2017
  • Updated:
    Mon, February 06, 2017
  • PRUDENTIAL
    PO BOX 7390
    PHILADELPHIA, Pennsylvania
    USA
  • Phone:
    8007782255
  • Category:

My policy was paid out to the executor of my father's estate when he passed away due to bookkeeping errors at Prudential.  When the policy was written they kept all records on a ledger sheet and later punched in all information to computer when they became available.  In changing over they made gross errors.  My father and I have the same name me being a Jr.  Back when policies were written social security numbers were not give until one reached work age and applied for one unlike today when one is born.  Since my policies were written when I was a minor they only went by the birth date on the policy.  

But when the data entry people entered my policies to computer in the 90's they had no social security number for me but they did for my father so they entered all mine with his social security number.  Then when he passed the executor plucked all the policies, which were kept by my parents in their home,  and collected on at least one of them even though it had my birth date on it.  Now the insurance company will not discuss the matter and neither will the executor.  I'm left to either file a suit in court or contact the insurance commisioner.   I'm writing this to inform anyone in a similar situation to get your policies straightened out before you need them.  Otherwise your heirs may do without benefit of them.

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