Complaint Review: PSE&G

Over the last several weeks (May/June - 2009), we have attempted to contact PSE&G re: blatant errors in our May bill ... however, their recent "systems" conversion has made communication IMPOSSIBLE !

Telephone waiting times exceed 30 minutes during normal business hours (PSE&G confirms this on their automated answering system) ... instructions to call back during after hours - up 'till 8pm are absolute nonsense ... when calling back after hours, we get a message that the office is closed and to call back during daytime hours. (further evidence of poor communication within the same company)

As an alternative, we have attempted several times to send inquiries using PSE&G website ... after completing all the necessary fields in the form provided, when we submitted the form, a message appears that due to "Technical Difficulties" , please try again at a later date ! (don't waste your time .. we made four attempts over a ten-day period)

HOPELESS !!! Either this company is grossly incompetent or they just don't give a d**n ! Anyone else experience similar difficulties with the bungling, inept PSE&G ?

Clyonesse
Jersey City, New Jersey
U.S.A.