Complaint Review: PSI

We hired Digitec Security services on 9/17/99 to install and monitor our alarm system. Numerous times we called for help with the false alarms, changing passwords, or general questions concerning the alarm system. I talked with Randy Barton-Sales, and asked to be released from the contract. He said I had signed a contract. I told him, and his boss to release me when the contract expired. They sold my contract to PSI, and I was never contacted. I again asked to be released from this service.

We continue to have little or no follow-up with any corresspondence. One example is that I had to drive 20 miles one way in the middle of the night to let the police into our building for a false alarm. Finally a tech came out a week later, and said it was from a spider. Another example, we call in a false alarm and we are put on hold, by the time someone comes on the line, the police have already responded to the alarm.
Please cancel this contract.

Rhonda
Port Angeles, Washington
U.S.A.