Complaint Review: Psychotic Legend

On July 26, I ordered two items from Psychotic Legend via their website. The website clearly states that all orders will be processed from their warehouse within 5-10 working business days. It should be noted that Psychotic Legend received payment from my credit card on July 26, 2015.  On August 13, 2015 I sent Psychotic Legend an email asking about the status of my order. I received an email stating someone would contact me within 24 hours. I didn't hear anything from the company the next day so again I sent an email asking for more information and if there was a problem with the order, I would like a refund credited to the credit card where they withdrew payment. On August 13, 2015 I received an email from Rory Spann, stating that he could cancel my order and give me a store credit. I was livid! He never responded to my inquiries regarding payment yet his first response is to cancel an order that apparently never existed and offer me a store credit with a company that is operating under deceptive business practices. I immediately told him I wanted to know the status of the order and I would rather have a refund because I was not happy with the service that I received thus far. Several emails back and forth Mr. Spann then states that he will ship my order out the next day, which would be August 14, 2015.  I was shocked to say the least. His response went from, "we can cancel your order and issue a store credit" to "we're shipping it out tomorrow." I asked Mr. Spann would I receive tracking information and his response was, "yes ma'am."  August 14, 2015 I emailed Mr. Spann again and asked him if the order was shipped. I have email records that state on August 14, 2015 at 4:48 pm he stated, "we are doing so right now." Days went by and still no package or shipping information. I reached out again via email inquiring about my order and I was ignored. I filed a complaint with the Better Business Bureau immediately after. I then receive an email from Rory Spann on August 20,2015 asking me why would I file a complaint because he is a new company trying to make it and could I remove my complaint. On this same day, I received another email stating my order has been shipped. This time is says that the order is being shipped by "other".  So again there is no way to verify that my order has been shipped. Why would he be "resending" my order if he had sent it on August 14, 2015 the first time he claimed he was sending it out??  He never sent it on August 14 nor did he send it our on August 20th.  Again, I sent Rory Spann another email asking him to just refund my money because I was tired of dealing with a deceitful company. In addition, I don't think it's ethical or legal for that matter for him to just take my money with the intention of not sending what I paid for. I paid for two items and didn't receive them, the owner has lied to me several times and all I want is my money back and he all communication between him and I will cease. I advised Mr. Spann that it is my intention to contact the department who issued his business license and file a complaint there as well.  I am not going to sit back and allow Rory Spann or any other employees at Psychotic Legend to steal people's money with no accountability. Buyer Beware, please don't patronize this business and spread the word about their deceptive business practice! To date, I still have not received my items.