Complaint Review: Public Moving Services

BEWARE: This is a SCAM! I learned about Public Moving Services' duplicitous strategies and hope to prevent others from having the same experience. First, we were tentatively guaranteed a same-day pick-up and delivery from Boston to NJ with the understanding that, at worst, unforeseen circumstances could bump the delivery date to the following day. That was clearly explained and understood. When the movers arrived at my house, they informed me that it would more likely be 5-7 days before my items arrived. After a heated discussion, they agreed to deliver the following day as originally promised. My moving consultant Alex B. drastically and intentionally under-estimated the cost of my move. It was not until the truck was fully loaded with my belongings that the movers informed me that the cost of my move would be $1,100 MORE than the original BINDING estimate. They reasoned that my belongings took up more space in the truck than originally estimated. They refused to explain to me the pricing policies that warranted such a drastic increase in the estimate. Aside from the original deposit, this is a cash-only operation, which means there is no way to dispute the exchange of funds. They refused to unpack the truck until they were paid in full. We repeatedly requested to speak to a customer service agent to help us understand the discrepancy between the original estimate and the final price. The movers contacted a customer service representative, Angela, who initially REFUSED to speak to us. She kept instructing the movers to settle the dispute with us themselves. Any company whose employees refuse to speak to customers is most certainly operating a scam. When we insisted to speak to her prior to giving the movers the outstanding balance, Angela proceeded to scream at us on the phone and accuse us of ruining her Sunday morning. Moving is stressful enough, and Public Moving Services became the most stressful part of my move. Do yourself a favor- book with another company.